Claims Administrator

S&you; City of Brisbane; On-site; AUD 63,000 - 77,000; Full time

Benefits offered by this job

Superannuation

Office-based role

Immediate start

Structured training

Long-term career progression

Collaborative culture

Job summary

S&you in Brisbane is seeking a Claims Administrator to support customers through the insurance repair process. This full-time, office-based role is heavily phone-based and requires coordinating claims, updating records, and communicating with stakeholders.

The position suits someone with solid administration or customer service experience, offers long-term career progression, and an immediate start with preference for before October.

Qualifications

• Experience in administration, claims, call-centre or customer service.
• Excellent phone manner and written communication skills.
• Strong empathy and emotional intelligence.
• Resilient and able to handle difficult conversations.
• Strong organisational and multitasking ability.

Responsibilities

• Manage insurance claims from initial allocation through to completion.
• Provide regular updates to insured customers on progress.
• Respond to inbound calls, emails and enquiries professionally.
• Coordinate appointments, inspections and repair activities.
• Maintain accurate claim notes, records and documentation.
• Update multiple claims-management systems and monitor progress.
• Escalate urgent or sensitive matters to the appropriate team.

Skills

Customer service

Administration

Empathy

Multitasking

Organisational skills

Data entry

Attention to detail

System navigation

Job description

Position Title: Claims Administrator Location: Brisbane Employment Type: Full-time, permanent Salary: $70,000 plus superannuation Working Arrangements: Monday to Friday, office-based - Eagle Farm

Start Date: Immediate start available, with the preferred candidate commencing before October

POSITION OVERVIEW

We are recruiting a Claims Administrator to join an established insurance building and repairs business in Queensland. This is a heavily phone-based position supporting customers through the insurance repair process. You will coordinate claims, maintain accurate records, manage communication between stakeholders and ensure agreed service levels are consistently achieved. The position would suit someone with strong customer service and administration experience who is resilient, empathetic and comfortable speaking with people experiencing difficult circumstances. This is also an excellent entry point into the insurance building industry, offering long-term career development and progression opportunities.

KEY RESPONSIBILITIES

• - Manage insurance claims from initial allocation through to completion
• - Provide regular updates to insured customers regarding the progress of their claim
• - Respond to inbound calls, emails and customer enquiries professionally and empathetically
• - Make outbound calls to customers, trades, assessors and other stakeholders
• - Coordinate appointments, inspections, assessments and repair activities
• - Maintain accurate claim notes, records and supporting documentation
• - Update multiple insurance and claims-management systems
• - Monitor claim progress against insurer service-level agreements and internal KPIs
• - Follow up outstanding reports, quotations, approvals and documentation
• - Liaise with supervisors, estimators, project managers, trades and insurance representatives
• - Escalate urgent, complex or sensitive matters to the appropriate team member
• - Assist with variations, work orders, invoices and general claim administration
• - Identify potential delays and take proactive action to keep claims progressing
• - Protect confidential customer and claim information
• - Provide general administrative support to the wider operations team

SKILLS AND EXPERIENCE

• Previous administration, claims, call-centre or customer service experience
• Excellent phone manner and written communication skills
• Strong empathy and emotional intelligence
• Resilient and comfortable assisting customers in difficult circumstances
• Strong organisational and multitasking ability
• Comfortable working across multiple systems, screens and applications
• Able to manage competing priorities in a busy environment
• High attention to detail and accurate data-entry skills
• Able to work within strict service levels and response timeframes
• Confident following up stakeholders and progressing outstanding actions
• Reliable, positive and willing to learn
• Previous insurance, construction or property experience would be beneficial but is not essential

PERSONAL ATTRIBUTES

• Calm and professional under pressure
• Customer-focused and empathetic
• Resilient and solutions-oriented
• Positive and collaborative
• Accountable and dependable
• Comfortable working in a fast-paced team environment
• Keen to develop a long-term career within insurance building

WHAT'S ON OFFER

• $70,000 plus superannuation
• Full-time, permanent position
• Immediate start available
• Supportive and collaborative office environment
• Respectful leadership and positive workplace culture
• Structured training and support
• Genuine long-term career progression
• Opportunity to enter and develop within the insurance building industry

• Great culture
• Full-time, permanent
• preferred candidate commencing before October