Administration Assistant/Customer Service

Conquest Personnel; City of Melbourne; On-site; AUD 50,000 - 60,000; Full time

Job summary

Conquest Personnel is seeking an Administration Assistant/Customer Service to join a leading restoration services company in Melbourne. You will be the first point of contact for customers and corporate clients, handle enquiries, schedule bookings and perform a range of administration tasks.

Hours are 8:30am-5:00pm, Monday to Friday with occasional overtime. This on-hired role offers training, a supportive team environment and opportunities for growth.

Qualifications

• Proven customer service experience in a fast-paced role (insurance or construction industry highly beneficial).
• Strong computer skills and able to use internal systems.
• Great attention to detail.
• Organised and excellent time management skills.
• Motivated and proactive.

Responsibilities

• Inbound and outbound calls.
• Schedule daily booking.
• Confirm and enter job details.
• Liaise with Project Managers and other stakeholders.
• Complete reports, quotes and other ad hoc administrative tasks.
• Provide outstanding customer service and strive to achieve targets and KPIs.

Skills

Customer service

Computer skills

Attention to detail

Time management

Motivated

Job description

Administration Assistant/Customer Service

About the company
As a leader in the industry, this company prides themselves on providing high quality restoration services to residential and commercial customers. They have an excellent team environment with comprehensive training and opportunities for growth.

About the role
The successful candidates will commence as an on-hired employee, with hours from 8:30am-5:00pm Monday-Friday and additional overtime as required. You will act as the first point of contact for customers and corporate clients, respond to enquiries, schedule bookings and be responsible for a range of administration tasks.

Duties

• Inbound and outbound calls
• Schedule daily booking
• Confirm and enter job details
• Liaise with Project Managers and other stakeholders
• Complete reports, quotes and other ad hoc administrative tasks
• Provide outstanding customer service and strive to achieve targets and KPIs

Skills and experience

• Proven customer service experience in a fast-paced role (insurance or construction industry highly beneficial)
• Strong computer skills and able to use internal systems
• Great attention to detail
• Organised and excellent time management skills
• Motivated and proactive