Customer Support Representative

Data#3 Ltd; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Employer of Choice

Job summary

Data#3, Brisbane-based ASX200 IT solutions provider, seeks a commercially minded Sales Operations Specialist to join the team and drive high-value support across hardware, pricing, and data. The role involves assisting Account Executives with quotes, pricing, and product information, and ensuring accuracy across product codes and contracts.

You will work with End User Compute products, understand supply-chain logistics, and leverage Excel to manage large datasets, while liaising with vendors to

Qualifications

• Background in sales operations, customer operations, supply chain, or IT product administration.
• Hands-on proficiency in Microsoft Excel (XLOOKUP, pivot tables, data manipulation, and reconciliation).
• Working knowledge of End User Compute technology products (desktops, notebooks, displays, and accessories).
• Understanding of tech supply-chain logistics, vendor pricing structures, and order lifecycle management.
• Strong attention to detail with the ability to manage competing priorities in a fast-paced setting.
• Exposure to SQL or querying data tools is an advantage, but not essential.

Responsibilities

• Support Account Executives with quotes, pricing and product information.
• Navigate End User Compute product spec sheets, identifying component compatibility and suitable product substitutions.
• Use Excel to import, manipulate, reconcile, and troubleshoot large operational and product datasets.
• Validate pricing, product codes and quotes against customer requirements.
• Liaise with vendors and distributors to track supply chains, lead times, stock availability, and backorders.
• Ensure high accuracy across product codes, customer contracts, and order fulfilment workflows.

Tools

SQL querying tools

Job description

Job Description

• 12 Month Limited Term
• Work for a company recognised as an Employer of Choice
• Join a supportive, people-first culture in an ASX200 IT company

At Data#3, we bridge the gap between complex technology solutions, supply chains, and customer outcomes. We are looking for a commercially minded Sales Operations Specialist to join our Brisbane team, driving high-value support across hardware, pricing, and data.

In this role you will:

• Support Account Executives with quotes, pricing and product information
• Navigate End User Compute product spec sheets, identifying component compatibility and suitable product substitutions
• Use Excel to import, manipulate, reconcile, and troubleshoot large operational and product datasets.
• Validate pricing, product codes and quotes against customer requirements
• Liaise with vendors and distributors to track supply chains, lead times, stock availability, and backorders.
• Ensure high accuracy across product codes, customer contracts, and order fulfilment workflows.

About You

• Background in sales operations, customer operations, supply chain, or IT product administration.
• Hands-on proficiency in Microsoft Excel (XLOOKUP, pivot tables, data manipulation, and reconciliation).
• Working knowledge of End User Compute technology products (desktops, notebooks, displays, and accessories).
• Understanding of tech supply-chain logistics, vendor pricing structures, and order lifecycle management.
• Strong attention to detail with the ability to manage competing priorities in a fast-paced setting.
• Exposure to SQL or querying data tools is an advantage, but not essential.

Ready to bring your analytical mindset and product knowledge to an industry-leading tech partner?

Who is Data#3?

An ASX200-listed leading IT services provider, Data#3 delivers innovative technology solutions to businesses across Australia and Fiji. Headquartered in Brisbane with a 1,400-strong team and $3B in FY25 gross sales, we are as passionate about our people as our tech. Voted HRD's Employer of Choice for 11 years running and a 2026 Best Workplaces in Technology title.

At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.

Data#3 will request as part of the recruitment process, reference checks, police checks and verification of your right to work in Australia.

Data#3 will request as part of the recruitment process reference checks and verification of your right to work in Australia. All final applicants for this position will be asked to consent to a police check. Please note that applicants with criminal records will not automatically be excluded from the recruitment process. Each application will be considered on its merits and inherent requirements of the role.