Customer Support & Orders Coordinator

IPE Pack and Technology; Geelong; On-site; AUD 60,000 - 75,000; Full time

Job summary

IPE Pack & Technology Oceania is seeking a highly organised Customer Support Coordinator to support our growing customer base across Australia and New Zealand. You will act as a key link between customers, sales, manufacturing, warehousing and logistics, ensuring orders are processed accurately and updates are provided Responsibilities include managing orders, stock, pricing, and delivery dates, while resolving issues promptly.

Strong communication and ERP/CRM experience are valued.

Qualifications

• Previous experience in customer service, sales support, supply chain, logistics or order management.
• Strong communication and interpersonal skills.
• Excellent organisational skills and attention to detail.
• Confidence communicating with customers and suppliers.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Act as a key point of contact for customer enquiries, orders and delivery requirements.
• Build strong working relationships with customers and understand their ongoing packaging requirements.
• Provide timely updates regarding orders, stock availability, production and delivery.
• Coordinate customer requests with the sales, technical, manufacturing and logistics teams.
• Proactively identify potential supply issues and communicate solutions before they impact the customer.
• Assist with customer complaints, product enquiries and corrective actions.
• Receive, enter and manage customer purchase orders.
• Confirm pricing, quantities, specifications and requested delivery dates.
• Monitor orders from placement through production, shipping, warehousing and final delivery.
• Maintain accurate customer order and product information.

Skills

Communication

Organisational skills

Problem solving

Excel/Outlook

Attention to detail

Tools

ERP/CRM systems

Inventory systems

Accounting systems

Job description

IPE Pack & Technology Oceania is seeking a highly organised Customer Support Coordinator to support our growing customer base across Australia and New Zealand. You will act as a key link between customers, sales, manufacturing, warehousing and logistics, ensuring orders are processed accurately and updates are provided Responsibilities include managing orders, stock, pricing, and delivery dates, while resolving issues promptly.

Strong communication and ERP/CRM experience are valued.