Customer Service & Delivery Coordinator

Cement Australia; City Of Kwinana; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Supportive Culture

Full-Time Stability

Be Yourself

Paid Parental Leave

Novated Leasing

Discounted Products

Job summary

Cement Australia is seeking a proactive Customer Service Office to join our Packaged Products team at the Naval Base facility. You’ll be the first point of contact for customers, coordinating orders, deliveries and enquiries to ensure smooth operations.

In this fast-paced role you’ll work with drivers, logistics and operations to resolve issues, update schedules and deliver a seamless customer experience while supporting day-to-day ordering and reporting tasks.

Qualifications

• Previous experience in customer service, order processing, scheduling, logistics administration or a similar role.
• Strong communication skills, with the ability to build positive relationships with customers, drivers and internal teams.
• Confidence managing high volumes of phone and email enquiries while maintaining accuracy and professionalism.
• Excellent organisational skills, attention to detail and the ability to prioritise tasks in a fast-paced environment.
• A proactive, solutions-focused approach with the ability to think on your feet and adapt to changing circumstances.
• Confidence using Microsoft Office applications, particularly Outlook and Excel, with experience using CRM, SAP or logistics systems highly regarded.
• A collaborative mindset and willingness to support the wider team to achieve operational and customer service outcomes.
• Previous experience in transport, logistics, manufacturing or industrial environments will be advantageous.

Responsibilities

• Be the first point of contact for customers, managing inbound phone and email enquiries, processing orders and providing delivery updates.
• Support the scheduling and coordination of customer deliveries, working closely with logistics teams and drivers to ensure efficient and timely service.
• Monitor customer orders and delivery progress, proactively communicating any delays, changes or product availability issues.
• Investigate and resolve customer enquiries, order discrepancies and delivery issues with accuracy and care.
• Liaise with transport, operations, sales and internal stakeholders to coordinate customer requirements and resolve day-to-day operational challenges.
• Maintain accurate customer and order information across internal systems, supporting reporting and general administration requirements.
• Assist with scheduling adjustments and changing operational priorities to minimise disruption and maintain customer service levels.
• Identify opportunities to improve processes, customer outcomes and operational efficiencies.

Skills

Customer service

Order processing

Scheduling

Logistics administration

Excel

Tools

CRM software

SAP

Logistics systems

Job description

Cement Australia is seeking a proactive Customer Service Office to join our Packaged Products team at the Naval Base facility. You’ll be the first point of contact for customers, coordinating orders, deliveries and enquiries to ensure smooth operations.

In this fast-paced role you’ll work with drivers, logistics and operations to resolve issues, update schedules and deliver a seamless customer experience while supporting day-to-day ordering and reporting tasks.