APAC Service & Customer Operations Coordinator

Evident Australia Pty Ltd; Sydney; Sur place; AUD 90 000 - 120 000; Plein temps

Résumé du poste

Evident Australia Pty Ltd is seeking a Service and Customer Operations Coordinator in Sydney CBD NSW to provide operational support across Customer Care, Order Management and Service Administration.

The role acts as a main contact for customers, distributors, and internal teams, ensuring accurate processing of inquiries, orders, service requests and contracts while delivering a seamless customer experience.

Qualifications

• Bachelor's degree required.
• 5–8 years in customer service or service administration.
• Experience supporting Service, Commercial or Customer Operations teams preferred.
• Strong SAP and Salesforce (SFDC) usage for order processing.

Responsabilités

• Respond to general email enquiries from external and internal stakeholders.
• Attend and respond to incoming customer and internal stakeholder phone calls.
• Process and administer customer sales orders in SAP with accuracy.
• Monitor orders through order-to-cash and communicate updates to customers and stakeholders.
• Coordinate service requests, repair orders and service jobs in SAP/SFDC.
• Create/ renew service contracts in SAP and maintain data accuracy.
• Prepare routine operational reports for management and stakeholders.

Connaissances

Customer service

Stakeholder management

SAP experience

SFDC experience

Communication skills

Formation

Bachelor's degree

Outils

SAP

Salesforce

Description du poste

Evident Australia Pty Ltd is seeking a Service and Customer Operations Coordinator in Sydney CBD NSW to provide operational support across Customer Care, Order Management and Service Administration.

The role acts as a main contact for customers, distributors, and internal teams, ensuring accurate processing of inquiries, orders, service requests and contracts while delivering a seamless customer experience.