Customer Support Coordinator

IPE Pack and Technology; Geelong; Presencial; AUD 60.000 - 75.000; Jornada completa

Descripción de la vacante

IPE Pack & Technology Oceania is seeking a highly organised Customer Support Coordinator to support our growing customer base across Australia and New Zealand. You will act as a key link between customers, sales, manufacturing, warehousing and logistics, ensuring orders are processed accurately and updates are provided Responsibilities include managing orders, stock, pricing, and delivery dates, while resolving issues promptly.

Strong communication and ERP/CRM experience are valued.

Formación

• Previous experience in customer service, sales support, supply chain, logistics or order management.
• Strong communication and interpersonal skills.
• Excellent organisational skills and attention to detail.
• Confidence communicating with customers and suppliers.
• Ability to manage multiple priorities and deadlines.

Responsabilidades

• Act as a key point of contact for customer enquiries, orders and delivery requirements.
• Build strong working relationships with customers and understand their ongoing packaging requirements.
• Provide timely updates regarding orders, stock availability, production and delivery.
• Coordinate customer requests with the sales, technical, manufacturing and logistics teams.
• Proactively identify potential supply issues and communicate solutions before they impact the customer.
• Assist with customer complaints, product enquiries and corrective actions.
• Receive, enter and manage customer purchase orders.
• Confirm pricing, quantities, specifications and requested delivery dates.
• Monitor orders from placement through production, shipping, warehousing and final delivery.
• Maintain accurate customer order and product information.

Conocimientos

Communication

Organisational skills

Problem solving

Excel/Outlook

Attention to detail

Herramientas

ERP/CRM systems

Inventory systems

Accounting systems

Descripción del empleo

IPE Pack & Technology Oceania is seeking a highly organised and customer-focused Customer Support Coordinator to support our growing customer base across Australia and New Zealand. This role will be a key link between our customers, sales team, manufacturing operations, warehousing and logistics partners. The successful candidate will help ensure orders are processed accurately, customers are kept informed, stock requirements are managed effectively, and any issues are resolved quickly and professionally.

Key responsibilities

Act as a key point of contact for customer enquiries, orders and delivery requirements

Build strong working relationships with customers and understand their ongoing packaging requirements

Provide timely updates regarding orders, stock availability, production and delivery

Coordinate customer requests with the sales, technical, manufacturing and logistics teams

Proactively identify potential supply issues and communicate solutions before they impact the customer

Assist with customer complaints, product enquiries and corrective actions

Receive, enter and manage customer purchase orders

Confirm pricing, quantities, specifications and requested delivery dates

Monitor orders from placement through production, shipping, warehousing and final delivery

Maintain accurate customer order and product information

About you

Previous experience in customer service, sales support, supply chain, logistics or order management

Strong communication and interpersonal skills

Excellent organisational skills and attention to detail

Confidence communicating with customers and suppliers

Ability to manage multiple priorities and deadlines

Strong problem-solving skills and a willingness to take ownership

Good Microsoft Excel, Outlook and general computer skills

Experience with ERP, CRM, inventory or accounting systems would be advantageous

Experience within packaging, food manufacturing, FMCG, logistics or a related B2B industry would be highly regarded

About us

IPE Pack & Technology Oceania is the Australian subsidiary of one of the world's largest manufacturers specialising exclusively in barrier shrink packaging for the food industry.

Supporting a growing customer base across Australia and New Zealand, IPE combines global manufacturing strength with local expertise, technical support and reliable supply.

With state-of-the-art manufacturing facilities and continued investment in technology and innovation, IPE delivers high-performance packaging solutions for the meat, poultry, smallgoods, cheese and seafood industries.