Customer Support Officer – Platinum

Coates; Newcastle-Maitland; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Career progression

Flexible working

Wellbeing program

Additional leave

Novated leasing

Salary sacrifice

Volunteering

Job summary

Coates is hiring a Customer Support Officer – Platinum at our Belmont head office. You will be the first point of contact for tier-one customers and major projects, translating enquiries into practical, solution-focused outcomes.

Working closely with our branch network, transport and fleet teams, you’ll source equipment, prepare quotes and orders, and coordinate deliveries to meet customer needs. This permanent, full-time role offers development pathways, flexible options, and a supportive

Qualifications

• Experience in customer service, sales support or a similar fast-paced environment.
• Excellent communication and relationship-building skills.
• Strong problem-solving ability and a customer-first mindset.
• Ability to manage competing priorities and changing customer demands.
• High level of attention to detail, resilience and personal accountability.
• Proficiency with Microsoft Office and Outlook.
• CRM experience is highly advantageous but not essential.

Responsibilities

• Responding to customer enquiries via phone, delivering exceptional customer service every time.
• Providing customers with product and service information via email and web enquiries.
• Sourcing equipment through our branch network to meet customer requirements.
• Preparing quotes, hire schedules, invoices and purchase orders.
• Coordinating equipment deliveries, transfers, pick-ups, repairs, changeovers and breakdowns.
• Building strong customer relationships and providing proactive, solution-focused support.

Skills

Customer service

Sales support

Communication

Problem solving

MS Office

Outlook

CRM experience

Tools

CRM software

Microsoft Office

Outlook

Job description

The next step in your career starts here
Permanent Full Time, Monday to Friday - no weekends
Belmont head office location with on-site parking
Rotating shifts 7am-3pm, 8am-4pm, 9am-5pm

As a Customer Support Officer – Platinum, you'll be the first point of contact for our tier-one customers and major projects, understanding their needs and delivering solution-focused outcomes. Working closely with our branch network, transport and fleet teams, you'll help deliver an exceptional customer experience from first enquiry through to fulfilment.

What you'll be doing

• Responding to customer enquiries via phone, delivering exceptional customer service every time
• Providing customers with product and service information via email and web enquiries
• Sourcing equipment through our branch network to meet customer requirements
• Preparing quotes, hire schedules, invoices and purchase orders
• Coordinating equipment deliveries, transfers, pick-ups, repairs, changeovers and breakdowns
• Building strong customer relationships and providing proactive, solution-focused support

What you'll bring

• Experience in customer service, sales support or a similar fast-paced environment
• Excellent communication and relationship-building skills
• Strong problem-solving ability and a customer-first mindset
• The ability to manage competing priorities and changing customer demands
• A high level of attention to detail, resilience and personal accountability
• Proficiency with Microsoft Office and Outlook
• CRM experience is highly advantageous but not essential

What you’ll get in return

We provide our team with a wide range of perks and benefits, including:

• Development and career progression pathways
• Flexible working options available - let's discuss what works best for you
• Access to employee discounts, benefits and wellbeing program, including Fitness Passport
• Purchased additional leave program
• Novated leasing and salary sacrifice
• Volunteering opportunities through the Coates Foundation

About Coates

Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects, with an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation, backed by real investment in leadership and development programs.

Beyond our own team, Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives.

Coates. Equipped for you.