Customer Service Coordinator - Power & HVAC

Coates; Geelong; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Career progression

Flexible working

Employee discounts

Wellbeing program

Additional leave

Novated leasing

Parental leave

Volunteer opportunities

Job summary

Coates is seeking a Customer Service Coordinator for our Power & HVAC team in Geelong. You will support customers and operations, coordinating equipment hires, transport, servicing, breakdowns and enquiries to deliver the right solution on time.

You will work closely with customers, technicians, transport providers and internal teams, balancing priorities with a strong focus on safety and service quality, while driving efficiency across our processes.

Qualifications

• Experience in coordination or administration within a fast-paced operational environment.
• Ability to manage multiple competing priorities, deadlines and customer requests.
• Strong customer service and problem-solving skills with confidence handling enquiries, complaints and disputes.
• Excellent organisational skills and attention to detail across quoting, invoicing and admin tasks.
• Confidence working with a broad range of stakeholders including customers, transport providers, contractors, technicians and operations teams.
• Willingness to learn Power & HVAC products and services.

Responsibilities

• Coordinate equipment deliveries, collections and off-hires.
• Source equipment from across the Coates network to meet customer requirements.
• Prepare quotes and convert hires into active contracts.
• Liaise with customers regarding equipment requirements and site access.
• Coordinate servicing schedules, maintenance activities and inductions.
• Manage equipment breakdowns and arrange repairs or swap-outs.
• Work closely with workshop, transport and technical teams to ensure equipment readiness.
• Process invoicing, purchase orders, billing and general administration tasks.
• Resolve customer queries and disputed invoices.
• Build strong relationships with customers and stakeholders across the business.

Skills

Coordination

Scheduling

Customer service

Administration

Problem solving

Stakeholder engagement

Technical aptitude

Power & HVAC knowledge

Tools

MS Office

CRM systems

Job description

Customer Service Coordinator - Power & HVAC

The next step in your career starts here…

As a Customer Service Coordinator within our Power & HVAC team, you'll play a critical role in supporting customers and operations across Western Australia.

No two days are the same as you coordinate equipment hires, transport, servicing, breakdowns and customer enquiries, ensuring customers receive the right solution at the right time.

Working closely with customers, technicians, transport providers and internal teams, you'll balance multiple priorities while delivering exceptional customer service and operational support, always with a strong focus on safety.

You’ll enjoy variety in your role including

• Coordinating equipment deliveries, collections and off-hires
• Sourcing equipment from across the Coates network to meet customer requirements
• Preparing quotes and converting hires into active contracts
• Liaising with customers regarding equipment requirements and site access
• Coordinating servicing schedules, maintenance activities and inductions
• Managing equipment breakdowns and arranging repairs or swap-outs
• Working closely with workshop, transport and technical teams to ensure equipment readiness
• Processing invoicing, purchase orders, billing and general administration tasks
• Resolving customer queries and disputed invoicesBuilding strong relationships with customers and stakeholders across the business

What you’ll get in return

We provide our team with a wide range of perks and benefits, including:

• Development and career progression pathways
• Flexible working options available—let's discuss what works best for you
• Access to our employee discounts, benefits and wellbeing program including Fitness Passport
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to the government parental leave scheme
• Volunteering opportunities through the Coates Foundation

What You’ll Bring

• Experience in a coordination, scheduling, customer service or administration role within a fast-paced operational environment
• The ability to manage multiple competing priorities, deadlines and customer requests simultaneouslyStrong customer service and problem-solving skills with confidence managing customer enquiries, complaints and disputes professionally
• Excellent organisational skills and attention to detail across quoting, invoicing and administrative tasks
• Confidence working with a broad range of stakeholders including customers, transport providers, contractors, technicians and operational teams
• Strong computer skills and the ability to quickly learn new systems and processes
• A proactive, solutions-focused approach with the ability to take ownership and work independently
• A commitment to maintaining a safe working environment and supporting Coates' Zero Harm culture
• Technical aptitude and a willingness to learn Power & HVAC products and services
• Exposure to equipment hire, HVAC, transport, logistics, mining, construction or industrial environments will be highly regarded

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Visit careers.coates.com.au to learn more about our values and opportunities

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

Coates. Equipped for you.