Customer Service Coordinator

Coates; Mudgee; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Career progression

Flexible working options

Employee discounts & wellbeing

Purchased extra leave

Novated leasing

Paid parental leave

Volunteer opportunities

Job summary

Coates in Mudgee is seeking a Permanent Full Time Customer Service Assistant to be the first point of contact for customers at our branch. You’ll help with equipment solutions, respond to inquiries in person, by phone and email, and coordinate hire schedules.

The role offers a Monday to Friday roster with two shift options, a competitive base salary, and opportunities for development and career progression. You may also assist with deliveries, transfers and basic invoicing.

Qualifications

• Previous face-to-face customer service experience.
• Ability to learn and absorb technical information.
• General computer skills (MS Word, Excel, Outlook).

Responsibilities

• Addressing customer needs in person, by phone and email.
• Generating hire schedules, quotes, and invoicing.
• Coordinating equipment deliveries, transfers, pick-ups, repairs and pump runs.
• Occasional yard assistance with loading equipment.
• Liaising with suppliers to support customers.

Skills

Face-to-face customer service

MS Word

MS Excel

Outlook

Tools

MS Word

Excel

Outlook

Job description

The next step in your career starts here…

• Permanent Full Time
• Monday to Friday roster is flexible with choice two shifts 7am to 3.06pm or 9am to 5pm
• Competitive base salary

As the first point of contact for customers at our Mudgee branch, your number one goal will be to ensure that our customers receive the best possible service with their equipment solutions.

You'll Enjoy Variety In Your Role Including

• Addressing customer needs in person, by phone and email
• Generating hire schedules, quotes, and invoicing
• Coordinating equipment deliveries, transfers, pick-ups, repairs, breakdowns, portable toilet pump runs
• You may also occasionally need to assist customers and colleagues in the yard with loading equipment
• Liaising with suppliers to support our customers

What You'll Get In Return

We provide our team with a wide range of perks and benefits, including:

• Development and career progression pathways
• Flexible working options available - let's discuss what works best for you
• Access to our employee discounts, benefits and wellbeing program
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to government parental leave scheme
• Volunteering opportunities through the Coates Foundation

What You'll Bring To The Role

• Previous face-to-face customer service experience
• A desire to provide amazing customer experience
• General computer skills (MS Word, Excel, Outlook)
• Capability to learn and absorb technical information

If you've got an interest in the construction, mining, or engineering industries, then we can teach you everything you need to know about equipment hire.

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Visit careers.coates.com to learn more about our values and opportunities.

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

Coates. Equipped for you.