Customer Service Coordinator

Coates; City of Brisbane; On-site; AUD 60,000 - 74,000; Full time

Benefits offered by this job

Mon-Fri roster

Employee benefits

Training and development

Weekends off

Job summary

Coates in Rocklea is seeking a Customer Service Coordinator to join our Brisbane team. As the first point of contact for customers, you will support day-to-day branch operations and ensure seamless service experiences across in-person, phone and email inquiries.

You'll coordinate quotes, hire agreements and invoices, manage equipment deliveries and transfers, and work closely with suppliers, drivers and branch colleagues to keep operations running smoothly.

Qualifications

• Experience in customer service (retail, hospitality, administration, contact centre or similar).
• Strong communication and relationship-building skills.
• Positive attitude and willingness to learn.
• Good computer skills, including Microsoft Office.
• Ability to stay organised and manage competing priorities.

Responsibilities

• Assisting customers in person, over the phone and via email
• Preparing quotes, hire agreements and invoices
• Coordinating equipment deliveries, collections and transfers
• Managing customer enquiries and providing equipment solutions
• Working closely with suppliers, drivers and branch teams
• Supporting operational activities to ensure smooth branch performance
• Occasionally assisting customers and team members in the yard when required

Skills

Customer service

Communication

Relationship building

Positive attitude

Organisation

Tools

Microsoft Office

Job description

The next step in your career starts here.

At Coates, we're proud to be Australia's leading equipment hire and solutions provider. We're currently seeking a Customer Service Coordinator to join our team at our Rocklea branch. If you're passionate about delivering exceptional customer experiences and enjoy working in a fast-paced, supportive environment, we'd love to hear from you.

What's on offer?

• Permanent full-time opportunities
• Monday to Friday roster - enjoy your weekends
• Competitive salary + employee benefits
• Ongoing training and career development
• Supportive team culture with genuine growth opportunities

About The Role

As the first point of contact for our customers, you'll play a key role in creating positive customer experiences while supporting the day-to-day operations of the branch.

No Two Days Are The Same, With Responsibilities Including

• Assisting customers in person, over the phone and via email
• Preparing quotes, hire agreements and invoices
• Coordinating equipment deliveries, collections and transfers
• Managing customer enquiries and providing equipment solutionsWorking closely with suppliers, drivers and branch teams
• Supporting operational activities to ensure smooth branch performance
• Occasionally assisting customers and team members in the yard when required

What You'll Bring

We're looking for people who genuinely enjoy helping others and thrive in a customer-focused environment.

You’ll Be Successful If You Have

• Previous customer service experience (retail, hospitality, administration, contact centre or similar)
• Strong communication and relationship-building skills
• A positive attitude and willingness to learn
• Good computer skills, including Microsoft Office
• The ability to stay organised and manage competing priorities

Experience in equipment hire or construction is advantageous, but not essential. If you have the right attitude, we'll provide the training and support to help you succeed.

What You'll Get In Return

• Development and career progression pathways
• Flexible working options available - let's discuss what works best for you
• Access to our employee discounts, benefits and wellbeing program
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to government parental leave scheme
• Volunteering opportunities through the Coates Foundation

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Visit careers.coates.com to learn more about our values and opportunities.

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

Coates. Equipped for you.