Customer Support Officer - High-Volume (Flexible Options)

Transport for NSW; Dubbo; On-site; AUD 80,000 - 88,000; Full time

Job summary

Transport For NSW is seeking a Call Centre & Customer Service professional to join the procurement shared services team in Dubbo. You’ll deliver customer-focused support across multiple channels in a high-volume environment.

Join a KPI-driven team where your communication, problem solving and empathy help resolve enquiries at first contact and process transactions accurately to improve service experiences for the community.

Qualifications

• Experience delivering customer-focused support in high-volume environments.
• Ability to resolve enquiries and process transactions accurately.
• Excellent communication, problem-solving and empathy skills.

Responsibilities

• Respond to enquiries across multiple channels in a fast-paced environment.
• Resolve issues at first contact and process transactions accurately.
• Support internal and external customers within the procurement shared services in a busy contact centre.

Skills

Customer service

Communication

Problem solving

Conflict resolution

Job description

Transport For NSW is seeking a Call Centre & Customer Service professional to join the procurement shared services team in Dubbo. You’ll deliver customer-focused support across multiple channels in a high-volume environment.

Join a KPI-driven team where your communication, problem solving and empathy help resolve enquiries at first contact and process transactions accurately to improve service experiences for the community.