Multichannel Customer Experience Specialist
Nsw Public Service Commission
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Job summary
Transport for NSW in Grafton is seeking a Shared Services Support Officer to join a busy customer service team.
You will provide high-quality support across phone, live chat and administrative channels, resolving enquiries and processing transactions in a high-volume environment, with strong communication, empathy and collaborative problem-solving to improve customer experiences and service delivery.
Job description
Transport for NSW in Grafton is seeking a Shared Services Support Officer to join a busy customer service team.
You will provide high-quality support across phone, live chat and administrative channels, resolving enquiries and processing transactions in a high-volume environment, with strong communication, empathy and collaborative problem-solving to improve customer experiences and service delivery.
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