Customer Service Innovator – Shared Services (Grafton)

NSW Public Service Commission; Grafton; On-site; AUD 80,000 - 88,000; Full time

Job summary

Transport for NSW is seeking a Shared Services Support Officer in Grafton. You will work as part of a team delivering people support services and provide high-quality customer service across phone, live chat and administrative channels.

The role involves resolving complex enquiries, processing transactions, and contributing to improvements that enhance customer experience. A customer-focused professional who enjoys learning systems and working in a busy team will fit well.

Qualifications

• Minimum experience delivering frontline customer service.
• Ability to handle multi-channel inquiries (phone, chat, email).
• Strong communication and problem-solving skills.

Responsibilities

• Provide high-quality customer service across phone, live chat and administrative channels.
• Resolve complex enquiries and process transactions efficiently.
• Contribute to continuous improvements that enhance customer experience.
• Work in a fast-paced, high-volume environment while meeting targets.

Skills

Customer service

Communication

Problem solving

Empathy

Conflict resolution

Job description

Transport for NSW is seeking a Shared Services Support Officer in Grafton. You will work as part of a team delivering people support services and provide high-quality customer service across phone, live chat and administrative channels.

The role involves resolving complex enquiries, processing transactions, and contributing to improvements that enhance customer experience. A customer-focused professional who enjoys learning systems and working in a busy team will fit well.