Customer Support Officer - Dubbo

Transport for NSW; Dubbo; On-site; AUD 80,000 - 88,000; Full time

Job summary

Transport For NSW is seeking a Call Centre & Customer Service professional to join the procurement shared services team in Dubbo. You’ll deliver customer-focused support across multiple channels in a high-volume environment.

Join a KPI-driven team where your communication, problem solving and empathy help resolve enquiries at first contact and process transactions accurately to improve service experiences for the community.

Qualifications

• Experience delivering customer-focused support in high-volume environments.
• Ability to resolve enquiries and process transactions accurately.
• Excellent communication, problem-solving and empathy skills.

Responsibilities

• Respond to enquiries across multiple channels in a fast-paced environment.
• Resolve issues at first contact and process transactions accurately.
• Support internal and external customers within the procurement shared services in a busy contact centre.

Skills

Customer service

Communication

Problem solving

Conflict resolution

Job description

Organisation/Entity: Transport For NSW

Job category: Call Centre & Customer Service

Job location: Dubbo, NSW, AU, 2830

Job reference number: 109350

Employment type: Permanent Full-Time

Salary range: $79733.0-$87703.0

You’re agile, keen and open to meaningful work and opportunities that come your way.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Be working as part of the procurement team delivering customer-focused shared services, you will support internal and external customers in a fast-paced contact centre environment.

This role will see you respond to enquiries across multiple channels, resolve issues at first contact, and process transactions accurately and efficiently.

For more information on this position and business unit, view the role description and information pack.

About You

You will deliver strong customer outcomes in a high-volume environment.

Your communication skills, attention to detail and ability to manage multiple systems,developed in contact centre, shared services or similar environments will see you succeed.

You're recognised as a customer-focused communicator, skilled at resolving enquiries and working in fast-paced, KPI-driven settings.

Work Location

Positions are located in Dubbo.

Who We Are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers

Flexible work options may be available. Learn more via Flexible work options and policy

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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