Shared Services Support Officer (Grafton)

Transport for NSW; Grafton; On-site; AUD 80,000 - 88,000; Full time

Benefits offered by this job

Flexible work options

Job summary

Transport For NSW is seeking a Shared Services Support Officer based in Grafton, NSW. You will join a team delivering people support services, handling high-volume customer interactions across phone, live chat and administrative channels to ensure quality service.

In this permanent full-time role you will resolve complex enquiries, process transactions, and contribute to continuous improvements that enhance the customer experience and service delivery in a fast-paced environment.

Qualifications

• Experience in customer service and resolving enquiries.
• Ability to handle high-volume, multi-channel interactions.

Responsibilities

• Provide high-quality customer service and support customers across phone, live chat and administrative channels.
• Resolve complex enquiries, process transactions and contribute to continuous improvements.
• Deliver exceptional service in a fast-paced, high-volume environment while meeting performance targets and quality standards.

Skills

Communication

Problem-solving

Empathy

Conflict resolution

Job description

Shared Services Support Officer (Grafton)

Organisation/Entity: Transport For NSW

Job category: Call Centre & Customer Service

Job location: Grafton, NSW, AU, 2460

Job reference number: 111353

Employment type: Permanent Full-Time

Salary range: $79733.0-$87703.0

You put people at the heart and take pride in the impact of your work.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Working as part of a team delivering people support services, you will provide high-quality customer service and support customers across phone, live chat and administrative channels.

This role will see you resolving complex enquiries, processing transactions and contributing to continuous improvements that enhance customer experience and service delivery.

You will deliver exceptional service in a fast-paced, high-volume environment while meeting performance targets and quality standards.

For more information on this position and business unit, view the role descriptionand information pack.

About you

Your customer service, communication and problem-solving skills will see you excel in resolving enquiries, managing competing priorities and delivering positive customer outcomes.

You're a customer-focused professional who enjoys helping people, learning new systems and working collaboratively in a busy team environment.

Work Location

This role is located in Grafton.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply.

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