Customer Support Associate

Tech Mahindra Limited; Melbourne; Híbrido; AUD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Parental Leave

Employee Assistance Program (EAP)

Health, Safety & Wellbeing

Novated Leasing

Monthly Team Activities

Learning & Development

Descripción de la vacante

Tech Mahindra Limited in Melbourne is seeking a customer service representative to handle inbound enquiries with empathy and professionalism. You will listen, understand customer needs, provide accurate information, and resolve issues while maintaining records across multiple systems.

The role emphasizes collaboration, quality, and compliance within a supportive team. The position offers comprehensive paid training, ongoing coaching, and clear career pathways into leadership and specialist

Formación

• Strong communication and active-listening skills.
• Confidence using computers and learning new systems.
• Good problem-solving skills and sound judgement.
• Strong attention to detail.
• Experience from retail, hospitality or customer service helps foundation for this role.
• Comprehensive paid training to build confidence before customer interactions.
• Ongoing coaching and development as you grow in the role.
• Clear career pathways into areas like SME, Team Leadership, Training, Quality, Workforce Management, Talent and Operations.
• Recognition for great work, individually and as part of the team.
• Inclusive team environment welcoming diverse backgrounds and experiences.
• Regular team engagement and recognition activities.
• Melbourne CBD location close to public transport.
• Potential hybrid working around 3–6 months post training.
• Paid Parental Leave – supporting you and your family.
• Employee Assistance Program (EAP) – wellbeing and support services.
• Health, Safety & Wellbeing – commitment to health and safety.
• Novated Leasing – company car leasing options.
• Monthly Team Activities – regular team connections.
• Learning & Development – self-paced learning tools and resources.

Responsabilidades

• Handle inbound customer enquiries.
• Provide clear, accurate information and empathetic solutions.
• Navigate multiple systems while maintaining accurate records.
• Take ownership of enquiries and work toward resolution.
• Collaborate with colleagues and leaders to meet expectations.

Conocimientos

Strong communication

Active listening

Computer proficiency

Problem solving

Attention to detail

Descripción del empleo

You'll be one of the first people our customers speak with, which means you'll play an important part in making every interaction count. You'll handle inbound customer enquiries, listen carefully and understand what the customer needs, provide clear, accurate information and solutions with empathy and professionalism, navigate multiple systems while maintaining accurate customer records, take ownership of enquiries and work towards resolution, work collaboratively with your colleagues and leaders, and deliver against customer experience, quality, compliance and performance expectations.

Key responsibilities

• Handle inbound customer enquiries
• Provide clear, accurate information and solutions with empathy and professionalism
• Navigate multiple systems while maintaining accurate customer records
• Take ownership of enquiries and work towards resolution
• Work collaboratively with your colleagues and leaders
• Deliver against customer experience, quality, compliance and performance expectations

About you

• Strong communication and active-listening skills
• Confidence using computers and learning new systems
• Good problem-solving skills and sound judgement
• Strong attention to detail
• Experience from retail, hospitality, customer service or other people-facing environments can be a great foundation for this role
• Comprehensive paid training to help you feel confident before taking customer interactions
• Ongoing coaching and development as you grow in the role
• Clear career pathways into areas such as Subject Matter Expertise, Team Leadership, Training, Quality, Workforce Management, Talent and Operations
• Recognition for great work, individually and as part of the team
• A supportive, inclusive team environment where different backgrounds and experiences are welcomed
• Regular team engagement and recognition activities
• A convenient Melbourne CBD location, close to public transport
• Potential hybrid working around 3-6 months post training, subject to performance, attendance and business requirements
• Paid Parental Leave – Supporting you and your family with paid parental leave, in line with company policy
• Employee Assistance Program (EAP) – Access to confidential wellbeing and support services through our EAP
• Health, Safety & Wellbeing – A workplace committed to your health, safety and wellbeing
• Novated Leasing – Access to company car leasing options, subject to eligibility and company policy
• Monthly Team Activities – Regular team activities designed to keep our people connected and engaged
• Learning & Development – Access to self-paced learning tools and resources to support your ongoing professional development