Customer Support & Billing Specialist

Gpc Asia Pacific; Brisbane; On-site; AUD 48,000 - 64,000; Full time

Benefits offered by this job

Subsidised lunch provided daily

On-site parking

Street parking available

Job summary

Gpc Asia Pacific in Brisbane is seeking a Customer Service Officer to deliver exceptional support across phone, email and chat channels. You will assist customers, resolve inquiries, and contribute to a positive service experience.

The role emphasizes accurate record-keeping, product knowledge and teamwork in a fast‑paced environment. A friendly, proactive attitude and strong Excel skills will help you succeed.

Qualifications

• High school diploma or equivalent; further education in customer service or related field is an advantage.
• Proven experience in a customer service role, preferably in a call centre environment.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to work effectively in a fast-paced environment and manage multiple tasks.
• Proficiency in using customer service software and Microsoft Office Suite.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues and complaints effectively, ensuring a high level of customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Provide product and service information to customers, assisting them in making informed decisions.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training and development sessions to enhance product knowledge and customer service skills.

Skills

Customer service

Communication skills

MS Excel

Education

High school diploma

Tools

Customer service software

Job description

Gpc Asia Pacific in Brisbane is seeking a Customer Service Officer to deliver exceptional support across phone, email and chat channels. You will assist customers, resolve inquiries, and contribute to a positive service experience.

The role emphasizes accurate record-keeping, product knowledge and teamwork in a fast‑paced environment. A friendly, proactive attitude and strong Excel skills will help you succeed.