Phone-Based Customer Care Specialist - Temp Assignment

Perigon Group; Brisbane; Vor Ort; AUD 45.000 - 55.000; Vollzeit

Zusammenfassung

The Perigon Group is seeking two Customer Service Officers for a full-time, 4–6 week temp assignment in Brisbane. This phone-based role focuses on understanding customer needs, delivering helpful information and maintaining accurate records.

You'll engage in detailed conversations, resolve queries with care, and liaise with internal teams to ensure a positive customer experience. Previous contact centre or phone-based experience is preferred, with strong listening and data entry skills.

Qualifikationen

• Previous customer service, contact centre or phone-based experience.
• Strong communication skills with a professional and friendly tone.
• Excellent listening skills and ability to build rapport with customers.

Aufgaben

• Providing friendly and professional customer service over the phone.
• Managing inbound customer enquiries and providing clear, helpful information.
• Taking the time to understand individual customer needs and circumstances.
• Asking relevant questions and gathering required information.
• Working through customer queries and helping resolve issues.
• Accurately updating customer records and completing associated administration.
• Liaising with internal teams to ensure customers receive the right support.
• Delivering a consistently positive customer experience.

Kenntnisse

Customer service experience

Phone-based communication

Active listening

Relationship-building

Attention to detail

Tools

Data entry tools

Jobbeschreibung

The Perigon Group is seeking two Customer Service Officers for a full-time, 4–6 week temp assignment in Brisbane. This phone-based role focuses on understanding customer needs, delivering helpful information and maintaining accurate records.

You'll engage in detailed conversations, resolve queries with care, and liaise with internal teams to ensure a positive customer experience. Previous contact centre or phone-based experience is preferred, with strong listening and data entry skills.