Customer Support Associate – General Enquiries (Inbound) Entry-Level

Firstsource Solutions Australia Pty Ltd; City of Melbourne; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Free unlimited coffee

Job summary

Firstsource Solutions Australia PTY LTD in Melbourne is seeking a Customer Support Associate – General Enquiries (Inbound) at entry level to handle customer calls, assist with general inquiries, and provide fast, friendly resolutions.

You will be trained fully and work from our Melbourne CBD office on a rotating roster with shifts from 7:50am-8:30pm, contributing to a supportive team culture and growth opportunities in WFM, Trainer, Team Lead roles.

Qualifications

• Excellent spoken and written English communication.
• Professional, courteous, and customer-focused demeanour.
• Strong listening and empathy skills.
• Ability to work in a fast-paced team environment.
• Entry-level applicants are welcome – full training provided.
• Full working rights in Australia or at least 2 years left on current visa.

Responsibilities

• Respond to a variety of customer general enquiries via phone.
• Accurately update customer information in internal systems.
• Take ownership of customer issues and follow through to resolution.
• Communicate clearly and empathetically in fluent English.
• Collaborate with team members to resolve enquiries efficiently.
• Maintain high levels of professionalism and integrity.

Skills

English communication

Empathy

Team collaboration

Customer-focused

Job description

Customer Support Associate – General Enquiries (Inbound) Entry-Level

As a CSA, you'll handle customer calls, assist with general enquiries, payment assistance, and provide fast, friendly, and accurate resolutions. Your role is vital in creating positive customer experiences by offering personal and efficient solutions.

Key responsibilities

Respond to a variety of customer general enquiries via phone.

Accurately update customer information in internal systems.

Take ownership of customer issues and follow through to resolution.

Communicate clearly and empathetically in fluent English.

Collaborate with team members to resolve enquiries efficiently.

Maintain high levels of professionalism and integrity.

About you

Excellent spoken and written English communication.

Professional, courteous, and customer-focused demeanour.

Strong listening and empathy skills.

Ability to work in a fast-paced team environment.

Entry-level applicants are welcome – full training provided.

Full working rights in Australia or at least 2 years left on current full working rights VISA.

Ability to work full time from our Melbourne CBD office on a rotating roster with shifts from 7:50am-8:30pm

Great CBD location with easy public transport access.

Supportive, inclusive team culture with learning opportunities.

Career growth into WFM, Trainer, Team Lead roles.

Free unlimited coffee

Performance-based incentives and recognition programs.

About us

Firstsource is a global company that lives by its values – REACCH.

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they 'make it happen' for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource's inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• Do you have a current Police Check (National Police Certificate) for employment?
• Do you have customer service experience?
• Have you worked in a call centre before?
• How much notice are you required to give your current employer?