Inbound Customer Support Associate: Fast, Friendly Help

Firstsource Solutions Limited; City of Melbourne; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Free coffee

Performance incentives

Job summary

Firstsource Solutions Limited in Melbourne, VIC is seeking a Customer Support Associate for general enquiries. You will handle inbound calls, update records in internal systems, and take ownership to resolve issues with clear, empathetic communication.

The role offers full-time hours from the Melbourne CBD office on a rotating roster, with a supportive team culture and opportunities for growth into WFM, trainer, and team lead roles. Entry-level applicants are welcome with full training provided.

Qualifications

• Excellent spoken and written English communication.
• Professional, courteous, and customer-focused demeanor.
• Strong listening and empathy skills.
• Ability to work in a fast-paced team environment.
• Entry-level applicants welcome – full training provided.
• Full working rights in Australia or at least 2 years left on current visa.
• Ability to work full time from Melbourne CBD office on rotating roster (7:50am–8:30pm).
• Great CBD location with easy public transport access.
• Supportive, inclusive team culture with learning opportunities.
• Career growth into WFM, Trainer, Team Lead roles.

Responsibilities

• Respond to a variety of customer general enquiries via phone.
• Accurately update customer information in internal systems.
• Take ownership of customer issues and follow through to resolution.
• Communicate clearly and empathetically in fluent English.
• Collaborate with team members to resolve enquiries efficiently.
• Maintain high levels of professionalism and integrity.

Skills

English communication

Listening skills

Empathy

Team collaboration

Adaptability

Job description

Firstsource Solutions Limited in Melbourne, VIC is seeking a Customer Support Associate for general enquiries. You will handle inbound calls, update records in internal systems, and take ownership to resolve issues with clear, empathetic communication.

The role offers full-time hours from the Melbourne CBD office on a rotating roster, with a supportive team culture and opportunities for growth into WFM, trainer, and team lead roles. Entry-level applicants are welcome with full training provided.