Customer support and rece

Joya Medical Australia PTY LTD; Gold Coast City; In loco; AUD 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

Joya Medical Australia PTY LTD – Coomera QLD is seeking a Front Office Specialist to greet visitors, answer calls, manage bookings and coordinate with warehouse, sales and support teams. This role delivers high-quality service to customers, including NDIS participants, and keeps reception organized.

The ideal candidate will have strong customer service and communication skills, professional phone etiquette, and basic computer proficiency to handle emails, calendars and data entry in office

Competenze

• Strong customer service and communication skills for high client interactions.
• Solid phone etiquette and appointment scheduling proficiency.
• Experience with reception duties, greeting visitors and front desk operations.
• Basic computer proficiency: email, calendar systems, data entry.
• Strong organizational skills and attention to detail in a fast-paced environment.

Mansioni

• Greet visitors and serve as first contact for customers and partners.
• Manage incoming calls with professional phone etiquette.
• Handle appointment scheduling and bookings efficiently.
• Maintain an organized reception area.
• Process basic inquiries and direct customers to appropriate team members.
• Assist with customer service queries and manage emails/messages.
• Update records for the team and collaborate with warehouse, sales and support.

Conoscenze

Customer service

Phone etiquette

Appointment scheduling

Reception duties

Office software

Organization

Professional demeanor

Descrizione del lavoro

Joya Medical Australia PTY LTD - Coomera QLD

The Front Office Specialist is responsible for greeting visitors, managing incoming calls, and serving as the first point of contact for customers and partners. This role supports front office workflows and collaborates with warehouse, sales, and support staff to deliver consistent, high-quality service to all customers, including NDIS participants.

Key responsibilities

• Greet visitors and serve as the first point of contact for customers and partners
• Manage incoming calls with professional phone etiquette
• Handle appointment scheduling and manage bookings efficiently
• Maintain an organized reception area
• Process basic inquiries and direct customers to appropriate team members
• Assist with customer service queries
• Manage incoming emails and messages
• Update records to ensure accurate information for the team
• Collaborate with warehouse, sales, and support staff

About you

• Strong Customer Service and Communication skills to support a high volume of client interactions
• Solid Phone Etiquette and Appointment Scheduling skills
• Receptionist Duties experience, including greeting visitors, managing front desk operations, and handling inquiries
• Basic computer proficiency, including email, calendar systems, and data entry in office software
• Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment
• Professional, respectful manner and the ability to work effectively with diverse customers and colleagues
• Previous experience in medical supplies, healthcare, or NDIS-related services is beneficial

About us

Joya Medical Supplies is an Australian family-owned and operated company providing a wide range of medical products to healthcare professionals and the general public. The company offers 24/7 online availability and nationwide distribution, ensuring customers can access comprehensive inventory at reasonable prices with reliable delivery. As a registered NDIS provider, JOYA focuses on offering choice, tailored service, and strong support to NDIS participants.