Administration Office -PsychSolutions

Psychsolutions Health and Wellbeing; Orange City Council; On-site; AUD 34,000 - 41,000; Full time

Benefits offered by this job

Supportive team

Modern office near CBD

Job summary

Psychsolutions Health and Wellbeing in Orange NSW is seeking an organized receptionist to welcome clients, manage a busy front desk, handle calls and emails, and schedule appointments for multiple clinicians.

You will support billing, referrals and client documentation, using practice management systems. A warm, proactive approach and attention to confidentiality are essential.

Qualifications

• Experience in reception or administration, ideally in allied health or medical settings.
• Strong communication and customer-service skills with attention to detail.
• Ability to handle confidential information and maintain privacy.
• Comfortable using practice management systems and calendar tools.

Responsibilities

• Welcome clients warmly and professionally at the reception.
• Manage a busy reception area and handle calls and emails promptly.
• Schedule appointments for multiple clinicians across calendars.
• Provide information to clients, families, schools, GPs and NDIS providers.
• Process daily reconciliations, payments, invoicing and receipting.
• Handle Medicare, DVA, NDIS and private billing processing.
• Manage referrals, intake forms and client documentation.
• Liaise with clinicians, referrers and external partners.

Skills

Reception experience

Customer service

Organization

Communication

Confidentiality

Tools

Best Practice

Practice management software

Job description

Psychsolutions Health and Wellbeing – Orange NSW

Key responsibilities

• Welcoming clients with warmth and professionalism
• Managing a busy reception environment
• Answering incoming calls and responding to emails promptly
• Scheduling appointments for multiple clinicians across varied calendars
• Providing information to clients, families, schools, GPs, NDIS providers and support coordinators
• Maintaining confidentiality and sensitivity at all times
• Daily reconciliations, payments, invoicing and receipting
• Medicare, DVA, NDIS and private billing processing
• Managing referrals, intake forms and client documentation
• Liaising with clinicians, referrers and external partners

About you

• Warm, friendly and confident in working with people of all ages
• Highly organised with strong attention to detail
• Able to prioritise tasks in a fast-paced environment
• Professional, reliable and proactive
• Comfortable using practice management systems (experience with Best Practice or similar is desirable but not essential)
• Experienced in administration or reception—experience in allied health, medical, or psychology settings highly regarded

About us

• PsychSolutions Health & Wellbeing is a reputable multidisciplinary practice providing high-quality psychological and allied-health services across the Central West. We're a thriving, warm, and highly professional mental health practice supporting people across the lifespan.
• Supportive and inclusive team environment
• Beautiful office environment close to cafes and the CBD
• Opportunity for a long-term, meaningful role where your contribution truly matters