Retail Assistant

The Country Care Group; Toowoomba Regional; On-site; AUD 30,000 - 36,000; Full time

Benefits offered by this job

Discounted Health Insurance

Employer Paid Parental Leave.

Job summary

The Country Care Group in Toowoomba, QLD is seeking a Retail Assistant to join our showroom team, delivering exceptional customer service and promoting health products to clients and medical professionals. You will handle queries, operate the POS, and help generate invoices in a collaborative, patient-focused environment.

We value teamwork, attention to detail and reliability, with comprehensive onboarding and ongoing support in a friendly, inclusive workplace.

Qualifications

• Previous experience in customer service, preferably in a retail environment.
• Excellent communication and interpersonal skills.
• High attention to detail.
• Strong organisational and time management abilities.
• Demonstrated ability to work effectively in a team.
• Basic computer literacy, including proficiency in Microsoft Office.
• Knowledge of healthcare products or experience in the medical industry is desirable.

Responsibilities

• Provide excellent customer service and promote sales of products and services
• Offer specialist product knowledge advice to assist customers
• Answer telephone queries and provide assistance to customers
• Operate Point of Sale systems effectively
• Liaise with Occupational Therapists, medical professionals, clients, and family members to provide tailored solutions
• Generate invoices and maintain accurate records
• Process orders and correspondence through the online portal.

Skills

Customer service

Communication

POS systems

Teamwork

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

We're currently seeking a Retail Assistant to join our dynamic team based in Toowoomba, QLD.

As the Retail Assistant, your primary objective will be to deliver excellence in service within our showroom, creating a welcoming environment for clients and medical professionals. This role offers a unique blend of customer service and behind-the-scenes tasks, perfect for someone who enjoys a bit of variety in their workday.

A National Police check, NDIS Worker screening check and COVID-19 vaccinations are required for this position.

Primary Responsibilities:

• Provide excellent customer service and promote sales of products and services
• Offer specialist product knowledge advice to assist customers
• Answer telephone queries and provide assistance to customers
• Operate Point of Sale systems effectively
• Liaise with Occupational Therapists, medical professionals, clients, and family members to provide tailored solutions
• Generate invoices and maintain accurate records
• Process orders and correspondence through the online portal.

Requirements:

• Previous experience in a customer service role, preferably in a retail environment
• Excellent communication and interpersonal skills
• High attention to detail
• Strong organisational and time management abilities
• Demonstrated ability to work effectively in a team
• Basic computer literacy, including proficiency in Microsoft Office
• Knowledge of healthcare products or experience in the medical industry is desirable.

Benefits:

• Opportunity to join a fantastic team and be part of a growing business venture
• Discounted Health Insurance
• Employer Paid Parental Leave.

Country Care Group is committed to an inclusive workforce and welcomes candidates from culturally diverse backgrounds, people with disabilities, and people of Aboriginal and Torres Strait Islander descent.