Front Office Specialist: Welcoming Visitors & Scheduling

Joya Medical Australia PTY LTD; Gold Coast City; On-site; AUD 40,000 - 55,000; Full time

Job summary

Joya Medical Australia PTY LTD – Coomera QLD is seeking a Front Office Specialist to greet visitors, answer calls, manage bookings and coordinate with warehouse, sales and support teams. This role delivers high-quality service to customers, including NDIS participants, and keeps reception organized.

The ideal candidate will have strong customer service and communication skills, professional phone etiquette, and basic computer proficiency to handle emails, calendars and data entry in office

Qualifications

• Strong customer service and communication skills for high client interactions.
• Solid phone etiquette and appointment scheduling proficiency.
• Experience with reception duties, greeting visitors and front desk operations.
• Basic computer proficiency: email, calendar systems, data entry.
• Strong organizational skills and attention to detail in a fast-paced environment.

Responsibilities

• Greet visitors and serve as first contact for customers and partners.
• Manage incoming calls with professional phone etiquette.
• Handle appointment scheduling and bookings efficiently.
• Maintain an organized reception area.
• Process basic inquiries and direct customers to appropriate team members.
• Assist with customer service queries and manage emails/messages.
• Update records for the team and collaborate with warehouse, sales and support.

Skills

Customer service

Phone etiquette

Appointment scheduling

Reception duties

Office software

Organization

Professional demeanor

Job description

Joya Medical Australia PTY LTD – Coomera QLD is seeking a Front Office Specialist to greet visitors, answer calls, manage bookings and coordinate with warehouse, sales and support teams. This role delivers high-quality service to customers, including NDIS participants, and keeps reception organized.

The ideal candidate will have strong customer service and communication skills, professional phone etiquette, and basic computer proficiency to handle emails, calendars and data entry in office