AO4 Customer Relations Officer

Kingston Human Capital; Brisbane; Hybrid; AUD 71,000 - 102,000; Full time

Benefits offered by this job

Brisbane CBD location

Contract up to June 2027

Hybrid Working

Weekly pay cycle

12% Superannuation

Job summary

Kingston Human Capital is recruiting for a Customer Relations Officer in Brisbane to support a Queensland Government team. The role focuses on handling complaints, investigations and stakeholder liaison to deliver fair, timely outcomes. Hybrid working is available and the position runs until June 2027 with weekly pay.

You will manage high-volume inquiries, craft professional responses and maintain case records while meeting deadlines and policy requirements.

Qualifications

• Previous experience in high-volume customer service, complaints handling or case management.
• Strong written and verbal communication skills, with the ability to manage challenging conversations.
• Excellent problem-solving and analytical skills to investigate and resolve complaints.

Responsibilities

• Manage and resolve customer complaints and enquiries within required timeframes.
• Investigate issues, review case information and determine appropriate outcomes.
• Prepare clear, professional written responses and customer correspondence.
• Liaise with internal teams and stakeholders to resolve complex matters.
• Manage cases in line with relevant policies, procedures and legislation.
• Maintain accurate records and contribute to service improvements.

Skills

High-volume CS

Complaints handling

Written communication

Verbal communication

Problem-solving

Analytical skills

Job description

About the Opportunity

Are you an experienced customer service professional with strong problem-solving skills and a passion for delivering positive customer outcomes?

We're looking for a proactive and professional Customer Relations Officer to join a busy Queensland Government team.

In this role, you'll be responsible for managing customer complaints and enquiries, investigating complex issues and working closely with internal and external stakeholders to deliver fair, timely and effective outcomes.

This is a fantastic opportunity for someone who enjoys problem-solving, has excellent communication skills and thrives in an environment where attention to detail, professionalism and customer service are essential.

What You'll Be Doing

• Manage and resolve customer complaints and enquiries within required timeframes.


• Investigate issues, review case information and determine appropriate outcomes.


• Prepare clear, professional written responses and customer correspondence.


• Liaise with internal teams and stakeholders to resolve complex matters.


• Manage cases in line with relevant policies, procedures and legislation.


• Maintain accurate records and contribute to service improvements.

About you

• Previous experience in high-volume customer service, complaints handling or case management.


• Strong written and verbal communication skills, with the ability to manage challenging conversations.


• Excellent problem-solving and analytical skills to investigate and resolve complaints.


• Ability to manage a high volume of cases, competing priorities and tight deadlines.


• Confidence interpreting and applying policies, procedures and guidelines.


• A proactive, resilient and customer-focused attitude with strong attention to detail.

Benefits

• Brisbane, CBD location


• Contract up to June 2027, possible extension


• $62.90 Per Hour + 12% Superannuation (PAYG Agency Contractor)


• 36.25 hours per week, Monday to Friday (7.25 hrs per day)


• Hybrid Working


• Weekly pay cycle