Customer Support Administrator

Winning Group; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

Winning Group in Australia is seeking a Customer Support Administrator to join the Winning Services team at Kemps Creek Distribution Centre. You will be the central point of contact for customers, installers, 3PL partners and internal teams, ensuring deliveries, installations and returns run smoothly while delivering exceptional service every step of the way.

This onsite, permanent full-time role requires 2–3 years of experience in customer support or logistics, strong communication, high

Qualifications

• 2–3 years of experience in customer support, administration, logistics or service coordination.
• Strong communication skills and a genuine customer-first mindset.
• High attention to detail with data entry and system accuracy.
• Confidence working in fast-paced, high-volume environments.
• ERP system experience (Navision or SAP) highly regarded.

Responsibilities

• Responding to customer and partner enquiries via phone and email with professionalism and empathy.
• Scheduling and coordinating deliveries, installations, redeliveries and changeovers.
• Managing orders, inventory movements and records in ERP systems (Navision/SAP).
• Supporting DCs, transport and installation teams with accurate administration and communication.
• Identifying opportunities to improve processes and customer outcomes.

Skills

Communication

Customer-first mindset

Attention to detail

Tools

Navision

SAP

Job description

At Winning Group, we don’t just deliver products; we deliver Legendary Care. As a fourth-generation, family-owned Australian business, we’re powered by people who take pride in doing things better, faster and smarter every day.

We’re now looking for a Customer Support Administrator to join our Winning Services team at our Kemps Creek Distribution Centre. This is a pivotal role for someone who thrives on coordination, communication and solving problems in a fast-paced logistics environment.

The Details

• Permanent full-time position
• Onsite role based at our Kemps Creek NSW Distribution Centre
• Monday to Friday | 9:00am – 5:00pm

At Winning Group, we don’t just deliver products; we deliver Legendary Care. As a fourth-generation, family-owned Australian business, we’re powered by people who take pride in doing things better, faster and smarter every day.

We’re now looking for a Customer Support Administrator to join our Winning Services team at our Kemps Creek Distribution Centre. This is a pivotal role for someone who thrives on coordination, communication and solving problems in a fast-paced logistics environment.

The Details

• Permanent full-time position
• Onsite role based at our Kemps Creek NSW Distribution Centre
• Monday to Friday | 9:00am – 5:00pm

The Opportunity

Reporting to the Customer Support Team Leader, you’ll be the central point of contact connecting customers, installers, 3PL partners and internal teams across our national operations. You’ll ensure deliveries, installations and returns run smoothly while delivering exceptional service every step of the way.

What You’ll Be Doing

• Responding to customer and partner enquiries via phone and email with professionalism and empathy
• Scheduling and coordinating deliveries, installations, redeliveries and changeovers
• Managing orders, inventory movements and records in ERP systems (Navision/SAP)
• Supporting DCs, transport and installation teams with accurate administration and communication
• Identifying opportunities to improve processes and customer outcomes

What We’re Looking For

• 2–3 years’ experience in customer support, administration, logistics or service coordination
• Strong communication skills and a genuine customer-first mindset
• High attention to detail with data entry and system accuracy
• Confidence working in fast-paced, high-volume environments
• ERP system experience (Navision or SAP) highly regarded

Why You’ll Love Working With Us

• Real career progression: we promote from within
• Retail, travel, wellness and entertainment discounts
• Access to our Employee Wellbeing Program, which provides free, but limited, access to GP and psychology appointments
• Be part of a fun, inclusive, diverse team that genuinely cares

Curious to see what we’re all about?

Check us out at Winninggroup.com.au, Instagram, Facebook and YouTube.

We welcome applicants from all backgrounds — join Winning Services and grow your career with a national leader!