Customer Care Specialist — Fast-Paced Problem Solver

Wesfarmers; City of Melbourne; Sur place; AUD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Team member discount

One Pass subscription

Wesfarmers partner offers

Training & career development

Team events & awards

Employee Assistance Program

Fitness Passport

Refer-A-Friend program

Onsite parking

Résumé du poste

Wesfarmers is seeking a Customer Care professional to join our Scoresby VIC office, delivering outstanding support via phone and email, resolving enquiries, and ensuring orders meet delivery expectations.

You will collaborate with cross-functional teams, build customer relationships, and contribute to process improvements. This permanent full-time role offers development opportunities and exclusive employee perks within Wesfarmers.

Qualifications

• ,
• 2+ years customer service experience
• Strong communication and relationship-building skills
• A proactive and solutions-focused mindset
• Ability to work in a fast-paced environment and manage competing priorities
• High attention to detail and problem-solving skills
• A team player who enjoys helping others succeed
• Resilience, accountability, and a commitment to delivering great customer outcomes

Responsabilités

• Provide outstanding customer service via phone and email
• Manage customer enquiries and resolve issues quickly and effectively
• Follow up on orders to ensure delivery expectations are met
• Investigate and escalate issues when required
• Build strong relationships with customers and internal stakeholders
• Identify opportunities to improve processes and customer outcomes
• Support administrative tasks and maintain accurate records

Connaissances

Customer service

Communication

Proactive problem-solving

Fast-paced work

Attention to detail

Team player

Accountability

Description du poste

Wesfarmers is seeking a Customer Care professional to join our Scoresby VIC office, delivering outstanding support via phone and email, resolving enquiries, and ensuring orders meet delivery expectations.

You will collaborate with cross-functional teams, build customer relationships, and contribute to process improvements. This permanent full-time role offers development opportunities and exclusive employee perks within Wesfarmers.