Customer Success & Subscriptions Manager

AAP; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Australian Associated Press in Sydney is seeking an experienced Customer Account Manager to strengthen relationships with key image, video and newswire customers, and drive subscription sales.

You will manage renewals, handle inquiries, train customers on AAP Photos, and use Salesforce to track engagements, while collaborating with the Customer Relations Manager and editors on customer-focused projects.

Qualifications

• 1–2 years of experience in a customer service, sales or licensing role.
• Good verbal and written communication skills.
• Knowledge of customer management systems (CMS). Salesforce experience beneficial.
• Ability to analyse data and translate into sales and customer success strategies.
• Experience maintaining and negotiating contracts.
• Interest in news and current affairs desirable.

Responsibilities

• Manage customer relationships for key image and video customers and selection newswire customers through face-to-face meetings, phone calls, and video calls.
• Maintain image revenue by contacting lapsed customers and converting transactional customers into subscription or repeat customers.
• Handle inbound sales queries via the corporate website or as directed by the Customer Relations Manager.
• Ensure customers with agreed rates have an AAP agreement and handle renewals for these agreements.
• Update and maintain agreements with book publishers.
• Update and maintain agreements with newswire customer base.
• Become an AAP Photos product specialist and provide customer training.
• Maintain Salesforce, ensuring Salesforce remains the key source of customer information.
• Support the Customer Relations team.
• Support the Editor-in-Chief, Product Director and Customer Relations Manager on customer-focused projects.

Skills

Customer service

Sales

Licensing

Verbal communication

Written communication

CMS knowledge

Salesforce experience

Data analysis

Contract negotiation

Interest in news

Tools

Salesforce

Job description

Australian Associated Press in Sydney is seeking an experienced Customer Account Manager to strengthen relationships with key image, video and newswire customers, and drive subscription sales.

You will manage renewals, handle inquiries, train customers on AAP Photos, and use Salesforce to track engagements, while collaborating with the Customer Relations Manager and editors on customer-focused projects.