APAC Subscriptions Ops Lead - Renewals & Data Integrity

Neat; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Neat is seeking a Subscription Services Manager in a hybrid Sydney setting to own the renewal engine. You will manage end-to-end renewals, NaaS orders, and Pulse subscriptions for APAC, while ensuring data accuracy through Salesforce and NetSuite reporting.

Ideal candidates have 2–3 years in operations or renewals, strong Excel skills, and a proven ability to coordinate cross‑functionally with Sales, Channel, and Operations teams. You’ll help scale processes in a fast-growing organization.

Qualifications

• CRM systems experience with Salesforce and/or NetSuite.
• Proficient in Excel including VLOOKUPs and basic formulas.
• 2–3 years in operations, renewals, or data-centric roles.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working with partners or resellers is a plus.

Responsibilities

• End-to-end processing of renewals, NaaS orders, and Pulse subscriptions for APAC.
• Executing reporting and data analysis in Salesforce and NetSuite to ensure data accuracy.
• Driving proactive renewal motions and coordinating with internal teams to prevent service interruptions.
• Maintaining high standards of data hygiene and auditing records.
• Collaborating across Sales, Channel, and Operations; supporting external partners.

Skills

CRM Experience

Excel Skills

Data Analysis

Cross-functional Collaboration

Adaptability

Tools

Salesforce

NetSuite

Job description

Neat is seeking a Subscription Services Manager in a hybrid Sydney setting to own the renewal engine. You will manage end-to-end renewals, NaaS orders, and Pulse subscriptions for APAC, while ensuring data accuracy through Salesforce and NetSuite reporting.

Ideal candidates have 2–3 years in operations or renewals, strong Excel skills, and a proven ability to coordinate cross‑functionally with Sales, Channel, and Operations teams. You’ll help scale processes in a fast-growing organization.