Customer Success & Scheduling Coordinator

Ambrose Construct Group Pty; Sydney; Sur place; AUD 52 000 - 72 000; Plein temps

Résumé du poste

Abril Building Solutions is seeking a motivated, customer-focused Support Team Assistant to join our collaborative operations team. You will handle administration, scheduling, customer inquiries, and stakeholder communication to keep projects moving from assessment to completion.

This diverse role involves data entry in our Prime Ecosystem, maintaining project records, coordinating appointments, updating portals, and supporting supervisors and estimators.

Qualifications

• Experience in administration, customer service, scheduling, or similar roles.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Organisational and time management skills.
• Ability to prioritise multiple tasks in a fast-paced environment.
• Proficiency with computer systems and cloud-based platforms.

Responsabilités

• Data entry of allocations and project records in Prime Ecosystem.
• Communicate with customers and clients throughout claims and repairs.
• Coordinate appointments and support onsite Supervisors and Estimators.
• Update client portals and monitor service metrics.
• Prepare and finalise documentation for clients and stakeholders.
• Provide general admin support to the operations team.
• Build relationships with customers, contractors and internal teams.

Connaissances

Administration

Customer service

Scheduling

Communication

Outils

Prime Ecosystem

Cloud-based platforms

Description du poste

Abril Building Solutions is seeking a motivated, customer-focused Support Team Assistant to join our collaborative operations team. You will handle administration, scheduling, customer inquiries, and stakeholder communication to keep projects moving from assessment to completion.

This diverse role involves data entry in our Prime Ecosystem, maintaining project records, coordinating appointments, updating portals, and supporting supervisors and estimators.