Support Team Assistant

Ambrose Construct Group Pty; Sydney; On-site; AUD 52,000 - 72,000; Full time

Job summary

Abril Building Solutions is seeking a motivated, customer-focused Support Team Assistant to join our collaborative operations team. You will handle administration, scheduling, customer inquiries, and stakeholder communication to keep projects moving from assessment to completion.

This diverse role involves data entry in our Prime Ecosystem, maintaining project records, coordinating appointments, updating portals, and supporting supervisors and estimators.

Qualifications

• Experience in administration, customer service, scheduling, or similar roles.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Organisational and time management skills.
• Ability to prioritise multiple tasks in a fast-paced environment.
• Proficiency with computer systems and cloud-based platforms.

Responsibilities

• Data entry of allocations and project records in Prime Ecosystem.
• Communicate with customers and clients throughout claims and repairs.
• Coordinate appointments and support onsite Supervisors and Estimators.
• Update client portals and monitor service metrics.
• Prepare and finalise documentation for clients and stakeholders.
• Provide general admin support to the operations team.
• Build relationships with customers, contractors and internal teams.

Skills

Administration

Customer service

Scheduling

Communication

Tools

Prime Ecosystem

Cloud-based platforms

Job description

About Us:

At Abril Building Solutions, we specialise in delivering high-quality building restoration and repair services with a strong focus on customer satisfaction, communication, and operational excellence. Working closely with clients, insurers, contractors, and homeowners, our team is committed to providing a seamless experience from initial assessment through to project completion. As we continue to grow, we are looking for a motivated and customer-focused Support Team Assistant to join our supportive and collaborative team.

About the Role:

Are you an organised, proactive administrator who enjoys working in a fast-paced environment and providing exceptional customer service?

As our Support Team Assistant, you'll play a critical role in supporting the day-to-day operations of the business while ensuring client expectations and key performance metrics are met. This is a diverse role where no two days are the same, combining administration, scheduling, customer service, and stakeholder communication.

You'll be a central point of contact between our customers, clients, supervisors, estimators, and contractors, helping projects progress smoothly from assessment through to completion.

Key Responsibilities:

• Data entry of allocations and maintaining project records within our cloud-based platform (Prime Ecosystem).
• Communicating with customers and clients throughout the lifecycle of a claim and repair project
• Coordinating appointments and supporting our onsite Supervisors and Estimators
• Updating client portals and monitoring performance against key service metrics
• Compiling, reviewing, and finalising documentation for submission to clients and stakeholders
• Providing general administrative support to the wider operations team
• Building and maintaining positive relationships with customers, contractors, and internal team members

About You:

To succeed in this role, you will have:

• Previous experience in administration, customer service, scheduling, or a similar support role
• Excellent written and verbal communication skills
• Strong attention to detail and a high level of accuracy
• Exceptional organisational and time management skills
• The ability to prioritise multiple tasks in a fast-paced environment
• Confidence using computer systems and cloud-based platforms
• A proactive, positive, and team-oriented attitude

Why Join Us?

• Supportive and collaborative team culture
• Stable and growing business
• Varied and engaging role with plenty of responsibility
• Opportunity to develop your skills and grow within the company
• Work alongside a dedicated team committed to delivering exceptional customer service

Abril Building Solutions is an equal-opportunity employer that values diversity and strives for an inclusive workplace.

Please note: Only short-listed applicants will be contacted.