Customer Support & Operations Assistant

Abril Building Solutions Pty; Sydney; On-site; AUD 52,000 - 65,000; Full time

Job summary

Abril Building Solutions Pty is seeking a motivated and customer-focused Support Team Assistant in Sydney, NSW. This role supports daily operations, coordinates scheduling, and maintains client communications to ensure project progress and satisfaction.

You'll work as a central contact among customers, insurers, contractors, and internal teams, contributing to a seamless experience from assessment to completion.

Qualifications

• Previous experience in administration, customer service, scheduling, or a similar support role.
• Excellent written and verbal communication skills.
• Strong attention to detail and a high level of accuracy.
• Exceptional organisational and time management skills.
• Ability to prioritise multiple tasks in a fast-paced environment.
• Confidence using computer systems and cloud-based platforms.
• Proactive, positive, and team-oriented attitude.

Responsibilities

• Data entry of allocations and maintaining project records within our cloud-based platform (Prime Ecosystem).
• Communicating with customers and clients throughout the lifecycle of a claim and repair project.
• Coordinating appointments and supporting onsite Supervisors and Estimators.
• Updating client portals and monitoring performance against key service metrics.
• Compiling, reviewing, and finalising documentation for submission to clients and stakeholders.
• Providing general administrative support to the wider operations team.
• Building and maintaining positive relationships with customers, contractors, and internal team members.

Skills

Administration

Customer service

Scheduling

Communication

Time management

Proactive attitude

Cloud-based systems

Tools

Prime Ecosystem

Job description

Abril Building Solutions Pty is seeking a motivated and customer-focused Support Team Assistant in Sydney, NSW. This role supports daily operations, coordinates scheduling, and maintains client communications to ensure project progress and satisfaction.

You'll work as a central contact among customers, insurers, contractors, and internal teams, contributing to a seamless experience from assessment to completion.