Support Team Assistant

Abril Building Solutions Pty; Sydney; On-site; AUD 52,000 - 65,000; Full time

Job summary

Abril Building Solutions Pty is seeking a motivated and customer-focused Support Team Assistant in Sydney, NSW. This role supports daily operations, coordinates scheduling, and maintains client communications to ensure project progress and satisfaction.

You'll work as a central contact among customers, insurers, contractors, and internal teams, contributing to a seamless experience from assessment to completion.

Qualifications

• Previous experience in administration, customer service, scheduling, or a similar support role.
• Excellent written and verbal communication skills.
• Strong attention to detail and a high level of accuracy.
• Exceptional organisational and time management skills.
• Ability to prioritise multiple tasks in a fast-paced environment.
• Confidence using computer systems and cloud-based platforms.
• Proactive, positive, and team-oriented attitude.

Responsibilities

• Data entry of allocations and maintaining project records within our cloud-based platform (Prime Ecosystem).
• Communicating with customers and clients throughout the lifecycle of a claim and repair project.
• Coordinating appointments and supporting onsite Supervisors and Estimators.
• Updating client portals and monitoring performance against key service metrics.
• Compiling, reviewing, and finalising documentation for submission to clients and stakeholders.
• Providing general administrative support to the wider operations team.
• Building and maintaining positive relationships with customers, contractors, and internal team members.

Skills

Administration

Customer service

Scheduling

Communication

Time management

Proactive attitude

Cloud-based systems

Tools

Prime Ecosystem

Job description

At Abril Building Solutions, we specialise in delivering high-quality building restoration and repair services with a strong focus on customer satisfaction, communication, and operational excellence. Working closely with clients, insurers, contractors, and homeowners, our team is committed to providing a seamless experience from initial assessment through to project completion. As we continue to grow, we are looking for a motivated and customer-focused Support Team Assistant to join our supportive and collaborative team.

About the Role:

Are you an organised, proactive administrator who enjoys working in a fast-paced environment and providing exceptional customer service?

As our Support Team Assistant, you'll play a critical role in supporting the day-to-day operations of the business while ensuring client expectations and key performance metrics are met. This is a diverse role where no two days are the same, combining administration, scheduling, customer service, and stakeholder communication.

You'll be a central point of contact between our customers, clients, supervisors, estimators, and contractors, helping projects progress smoothly from assessment through to completion.

Key Responsibilities:

• Data entry of allocations and maintaining project records within our cloud-based platform (Prime Ecosystem).
• Communicating with customers and clients throughout the lifecycle of a claim and repair project
• Coordinating appointments and supporting our onsite Supervisors and Estimators
• Updating client portals and monitoring performance against key service metrics
• Compiling, reviewing, and finalising documentation for submission to clients and stakeholders
• Providing general administrative support to the wider operations team
• Building and maintaining positive relationships with customers, contractors, and internal team members

About You:

To succeed in this role, you will have:

• Previous experience in administration, customer service, scheduling, or a similar support role
• Excellent written and verbal communication skills
• Strong attention to detail and a high level of accuracy
• Exceptional organisational and time management skills
• The ability to prioritise multiple tasks in a fast-paced environment
• Confidence using computer systems and cloud-based platforms
• A proactive, positive, and team-oriented attitude

Why Join Us?

• Supportive and collaborative team culture
• Stable and growing business
• Varied and engaging role with plenty of responsibility
• Opportunity to develop your skills and grow within the company
• Work alongside a dedicated team committed to delivering exceptional customer service

Abril Building Solutions is an equal-opportunity employer that values diversity and strives for an inclusive workplace.

Please note: Only short-listed applicants will be contacted.