Remote Client Support & Scheduling Coordinator

Aisles & Abroad; Gold Coast City; Remote; AUD 45,000 - 75,000; Full time

Benefits offered by this job

Remote work

Onboarding support

Growth opportunities

Collaborative team

Job summary

Aisles & Abroad is seeking a dependable Customer Support Coordinator to assist clients, manage support requests, and help coordinate scheduling in a remote environment. This role emphasizes clear communication, organization, and delivering a positive client experience.

Ideal candidates are detail-oriented, independent, and comfortable using digital tools to stay organized. The position offers flexible remote work, onboarding support, and opportunities for growth based on performance.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Comfortable using online systems and customer support tools.
• Ability to manage multiple tasks in a remote environment.
• Customer service or administrative experience preferred.
• Reliable internet access and ability to work remotely.

Responsibilities

• Respond to client inquiries with timely, professional support.
• Coordinate scheduling, reservations, and service requests.
• Maintain accurate client records and support documentation in internal systems.
• Communicate with clients via email, phone, and online platforms.
• Track and follow up on open requests to ensure resolution.
• Review service details and confirmations for accuracy.
• Provide general administrative and customer support.
• Collaborate with internal teams to ensure a smooth client experience.

Skills

Written and verbal communication

Organizational skills

Digital tools / customer support tools

Remote work multitasking

Customer service experience

Reliable internet access

Job description

Aisles & Abroad is seeking a dependable Customer Support Coordinator to assist clients, manage support requests, and help coordinate scheduling in a remote environment. This role emphasizes clear communication, organization, and delivering a positive client experience.

Ideal candidates are detail-oriented, independent, and comfortable using digital tools to stay organized. The position offers flexible remote work, onboarding support, and opportunities for growth based on performance.