Customer Service & Sales Consultant

Talent Connect Australia; Sydney; Sur place; AUD 45 000 - 65 000; Plein temps

Résumé du poste

Talent Connect Australia is seeking a confident, enthusiastic Customer Service & Sales Consultant to join a close-knit team based in Sydney's lower north shore. You will develop your sales and customer relationship skills in a workplace that encourages initiative, recognises performance and supports career development.

Responsibilities include handling incoming telephone enquiries, tailoring recommendations, booking appointments across locations, staying updated on services and promotions, and

Qualifications

• Experience in a phone-based customer service or sales role.
• Friendly, confident, engaging telephone manner.
• Ability to build rapport with customers.
• Drive to meet and exceed sales targets.
• Strong listening skills to understand customer needs.
• Positive and professional under pressure.

Responsabilités

• Act as the first point of contact delivering a friendly and professional experience. Manage incoming telephone enquiries and engage with prospective customers to understand their needs and interests.
• Identify customer requirements and tailor recommendations based on their individual needs.
• Coordinate and book appointments with the appropriate teams across multiple locations.
• Maintain up-to-date knowledge of the organisation's services, offerings and current promotions.
• Follow up on enquiries and potential sales opportunities to maximise conversion rates.
• Work closely with internal teams to ensure a smooth and positive customer experience from initial enquiry through to appointment.

Connaissances

Phone-based customer service

Sales

Relationship building

Communication

Active listening

Description du poste

We are looking for a confident, enthusiastic and customer-focused Customer Service & Sales Consultant to join a close-kit team based in the lower north shore.

You will have the opportunity to develop your sales and customer relationship skills at a workplace that encourages initiative, recognises performance and supports career development.

Responsibilities:

• Act as the first point of contact delivering a friendly and professional experience. Manage incoming telephone enquiries and engage with prospective customers to understand their needs and interests.
• Identify customer requirements and tailor recommendations based on their individual needs.
• Coordinate and book appointments with the appropriate teams across multiple locations.
• Maintain up-to-date knowledge of the organisation's services, offerings and current promotions.
• Follow up on enquiries and potential sales opportunities to maximise conversion rates.
• Work closely with internal teams to ensure a smooth and positive customer experience from initial enquiry through to appointment.

We are looking for a confident, enthusiastic and customer-focused Customer Service & Sales Consultant to join a close-kit team based in the lower north shore.

You will have the opportunity to develop your sales and customer relationship skills at a workplace that encourages initiative, recognises performance and supports career development.

Responsibilities:

• Act as the first point of contact delivering a friendly and professional experience. Manage incoming telephone enquiries and engage with prospective customers to understand their needs and interests.
• Identify customer requirements and tailor recommendations based on their individual needs.
• Coordinate and book appointments with the appropriate teams across multiple locations.
• Maintain up-to-date knowledge of the organisation's services, offerings and current promotions.
• Follow up on enquiries and potential sales opportunities to maximise conversion rates.
• Work closely with internal teams to ensure a smooth and positive customer experience from initial enquiry through to appointment.

About you:

• Demonstrated experience in a phone-based customer service or sales environment
• A friendly, confident and engaging telephone manner.
• A natural ability to build rapport and establish relationships with customers.
• A genuine drive to achieve and exceed sales targets.
• Strong listening skills and the ability to understand and respond to different customer needs.
• A positive, adaptable and professional approach, particularly in a fast-paced environment.

If you're a people person who enjoys building relationships, thrives in a sales-focused environment and loves delivering great customer experiences, we would love to hear from you!