Senior Sales Executive - Oceania

Revinate; Mackay Regional; On-site; AUD 44,000 - 50,000; Part time

Benefits offered by this job

Superannuation 12%

Discounts on Telstra services

Flexible hours

Parental leave options

Job summary

Telstra Mount Pleasant is seeking a Part Time Retail Consultant to deliver exceptional customer experiences, assist with product selection and service activation, and drive sales with a consultative approach. You’ll stay informed on gadgets and services, help customers, and contribute to a welcoming store team.

The role offers flexible hours, competitive hourly pay, and opportunities for growth within a large retail network. Previous customer-facing experience is a plus, with training provided.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to assist customers in product selection and service activation.
• Sales driven with ability to meet KPIs.
• Willingness to learn about latest gadgets and services.
• Positive attitude and resilience during peak periods.

Responsibilities

• Provide frontline customer support and assist with product selection and service activation.
• Troubleshoot basic issues and guide customers to solutions.
• Use consultative selling to meet and exceed sales targets and KPIs.
• Collaborate with team to maintain a welcoming store environment.

Skills

Communication

Customer service

Sales

Learning agility

Resilience

Customer-facing experience

Job description

Part Time Customer Service & Sales Consultant MOUNT PLEASANT

Employment Type: Permanent

Closing Date: 8 Nov 59pm

Job Summary

As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

What You’ll Be Doing:

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Hourly Rate: $33.33 per hour *Junior rates apply for those under 20 years of age.*
• Penalty rates: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.
• Plus 12% Superannuation
• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
• Recognition & Rewards: Benefit from performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is It You We’re Looking For?

• Great Communication Skills: You’re a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can-do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!