Customer Success & Sales Advisor | Quotes & CRM

Jaybro Group; Ipswich City; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Profit Share Scheme

Ongoing training and progression

Elevate Wellbeing

Employee Assistance Program

Job summary

Jaybro Group in Ipswich, QLD, is seeking a full-time Customer Service & Sales Advisor. This Monday–Friday, 9am–5pm role involves managing inbound enquiries, processing orders, preparing quotes, and proactively growing existing accounts while delivering exceptional service and product advice.

You will use Salesforce and SAP to quote and process orders, collaborate with sales, warehouse and logistics teams, and contribute to a high-energy, customer-first culture that rewards performance with a

Qualifications

• Proven experience in customer service and sales, including inbound/outbound calls and upselling.
• Strong communication and relationship-building skills.
• High attention to detail with excellent organisational skills.
• Ability to prioritise and thrive in a fast-paced environment.
• Confident using Microsoft Office, CRM and ERP (SAP) systems, with a willingness to learn.

Responsibilities

• Manage inbound phone, email and trade counter enquiries, delivering exceptional customer service and driving sales.
• Grow sales through customer follow-up, account development, outbound prospecting and promotional campaigns.
• Prepare quotes, process orders and manage opportunities using Salesforce, SAP and related systems.
• Build strong customer relationships, provide product advice, and identify cross-sell and upsell opportunities.
• Work closely with sales, warehouse and logistics teams to ensure accurate order fulfilment and outstanding customer outcomes.
• From time to time, you may be required to assist the warehouse team with picking and packing customer orders.

Skills

Customer service

Sales

Communication

Relationship-building

Microsoft Office

CRM & SAP

Tools

Salesforce

SAP

Job description

Jaybro Group in Ipswich, QLD, is seeking a full-time Customer Service & Sales Advisor. This Monday–Friday, 9am–5pm role involves managing inbound enquiries, processing orders, preparing quotes, and proactively growing existing accounts while delivering exceptional service and product advice.

You will use Salesforce and SAP to quote and process orders, collaborate with sales, warehouse and logistics teams, and contribute to a high-energy, customer-first culture that rewards performance with a