Customer Service & Sales Specialist — Grow Accounts

Jaybro; Canning; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Great Place to Work

Profit Share Scheme

Ongoing training and progression

Elevate wellbeing program

Employee Assistance Program

Job summary

Jaybro in Western Australia is seeking a motivated Customer Service and Sales Assistant to join our team in Canning Vale. You will manage inbound enquiries, process orders, prepare quotes, and follow up sales opportunities while building strong customer relationships.

This full-time role offers the chance to grow product knowledge, develop sales skills, and contribute to customer and business success. The role is based in Canning Vale WA, with hours 8:30am to 4:30pm, Monday to Friday.

Qualifications

• Proven experience in customer service and sales, including inbound/outbound calls and upselling.
• Strong communication and relationship-building skills.
• Ability to prioritise and thrive in a fast-paced environment.

Responsibilities

• Manage inbound phone, email and trade counter enquiries, delivering exceptional customer service and driving sales.
• Grow sales through customer follow-up, account development, outbound prospecting and promotional campaigns.
• Prepare quotes, process orders and manage opportunities using Salesforce, SAP and related systems.
• Build strong customer relationships, provide product advice, and identify cross-sell and upsell opportunities.
• Work closely with sales, warehouse and logistics teams to ensure accurate order fulfilment and outstanding customer outcomes.
• From time to time, you may be required to assist the warehouse team with picking and packing customer orders.

Skills

Customer service

Sales

Upselling

Inbound/outbound calls

CRM

Salesforce

SAP

Microsoft Office

Tools

Salesforce

SAP

Job description

Jaybro in Western Australia is seeking a motivated Customer Service and Sales Assistant to join our team in Canning Vale. You will manage inbound enquiries, process orders, prepare quotes, and follow up sales opportunities while building strong customer relationships.

This full-time role offers the chance to grow product knowledge, develop sales skills, and contribute to customer and business success. The role is based in Canning Vale WA, with hours 8:30am to 4:30pm, Monday to Friday.