Customer Service - Trade Sales Representative

Jaybro Group; Canning; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Profit Share Scheme

Ongoing training & progression

Elevate Wellbeing program

Employee Assistance Program

Job summary

Jaybro Group in Western Australia is seeking a customer-focused sales professional to manage inbound enquiries, process orders and build strong customer relationships. You will follow up sales opportunities, prepare quotes and drive account growth while working with cross-functional teams in a fast-paced environment.

The role is full-time, Monday to Friday, 8:30am–4:30pm, based in Canning Vale WA. Training and development opportunities are provided.

Qualifications

• Proven experience in customer service and sales, including inbound/outbound interactions.
• Strong communication and relationship-building skills.
• Ability to prioritise in a fast-paced environment.

Responsibilities

• Manage inbound phone, email and trade counter enquiries, delivering excellent service and driving sales.
• Grow sales through follow-up, account development, outbound prospecting and promotions.
• Prepare quotes, process orders using Salesforce, SAP and related systems.

Skills

Customer service

Sales

Upselling

Account development

Tools

Salesforce

SAP

Microsoft Office

Job description

As a leader in the civil construction sector for over 29 years, Jaybro is a full-service supplier to infrastructure, construction and maintenance contractors with offices, warehouses and manufacturing facilities across Australia & New Zealand. Jaybro strives to provide its customers with industry-leading service, fast delivery, expert advice and quality products. Jaybro Group is on a mission to make life easier for infrastructure contractors.

Backed by empowered teams with expertise across safety, hardware, fencing, civil consumables, geosynthetics, underground utilities - We're more than just a service provider. We're here for you every step of the way.

About the Role

Reporting to the Branch Manager, you'll join a fun, experienced team delivering exceptional customer service and expert product advice. You'll manage inbound enquiries, process orders, prepare quotes, and proactively follow up sales opportunities while building strong customer relationships and growing existing accounts. This is a great opportunity to expand your product knowledge, develop your sales skills, and make a real impact on customers and business success.

This role is full-time, Monday to Friday with hours 8:30am to 4:30pm based in Canning Vale WA.

Responsibilities

• Manage inbound phone, email and trade counter enquiries, delivering exceptional customer service and driving sales.

• Grow sales through customer follow-up, account development, outbound prospecting and promotional campaigns.

• Prepare quotes, process orders and manage opportunities using Salesforce, SAP and related systems.

• Build strong customer relationships, provide product advice, and identify cross-sell and upsell opportunities.

• Work closely with sales, warehouse and logistics teams to ensure accurate order fulfilment and outstanding customer outcomes.

• From time to time, you may be required to assist the warehouse team with picking and packing customer orders.

Requirements

• Proven experience in customer service and sales, including inbound/outbound calls and upselling.

• Strong communication and relationship-building skills.

• High attention to detail with excellent organisational skills.

• Ability to prioritise and thrive in a fast-paced environment.

• Confident using Microsoft Office, CRM and ERP (SAP) systems, with a willingness to learn.

As part of Jaybro Group's recruitment process you may be required to complete an online assessment, pre-employment medical & national criminal history check will be required.

Benefits

People enjoy working at Jaybro because of the supportive, customer-first culture where teamwork, accountability and growth are genuinely valued.

• Be part of a Certified Great Place to Work with a fun, high-performing and supportive culture

• Enjoy a competitive salary + Profit Share Scheme - share in our success

• Grow your career with ongoing training, development and real progression opportunities

• Get recognised and rewarded through our ELEVATE platform

• Support your wellbeing with Elevate Wellbeing and our Employee Assistance Program (UPRISE)

Jaybro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.