Customer Service - Trade Sales Representative

Jaybro; Canning; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Great Place to Work

Profit Share Scheme

Ongoing training and progression

Elevate wellbeing program

Employee Assistance Program

Job summary

Jaybro in Western Australia is seeking a motivated Customer Service and Sales Assistant to join our team in Canning Vale. You will manage inbound enquiries, process orders, prepare quotes, and follow up sales opportunities while building strong customer relationships.

This full-time role offers the chance to grow product knowledge, develop sales skills, and contribute to customer and business success. The role is based in Canning Vale WA, with hours 8:30am to 4:30pm, Monday to Friday.

Qualifications

• Proven experience in customer service and sales, including inbound/outbound calls and upselling.
• Strong communication and relationship-building skills.
• Ability to prioritise and thrive in a fast-paced environment.

Responsibilities

• Manage inbound phone, email and trade counter enquiries, delivering exceptional customer service and driving sales.
• Grow sales through customer follow-up, account development, outbound prospecting and promotional campaigns.
• Prepare quotes, process orders and manage opportunities using Salesforce, SAP and related systems.
• Build strong customer relationships, provide product advice, and identify cross-sell and upsell opportunities.
• Work closely with sales, warehouse and logistics teams to ensure accurate order fulfilment and outstanding customer outcomes.
• From time to time, you may be required to assist the warehouse team with picking and packing customer orders.

Skills

Customer service

Sales

Upselling

Inbound/outbound calls

CRM

Salesforce

SAP

Microsoft Office

Tools

Salesforce

SAP

Job description

About The Role

Reporting to the Branch Manager, you'll join a fun, experienced team delivering exceptional customer service and expert product advice. You'll manage inbound enquiries, process orders, prepare quotes, and proactively follow up sales opportunities while building strong customer relationships and growing existing accounts. This is a great opportunity to expand your product knowledge, develop your sales skills, and make a real impact on customers and business success.

This role is full-time, Monday to Friday with hours 8:30am to 4:30pm based in Canning Vale WA.

Responsibilities

• Manage inbound phone, email and trade counter enquiries, delivering exceptional customer service and driving sales.
• Grow sales through customer follow-up, account development, outbound prospecting and promotional campaigns.
• Prepare quotes, process orders and manage opportunities using Salesforce, SAP and related systems.
• Build strong customer relationships, provide product advice, and identify cross-sell and upsell opportunities.
• Work closely with sales, warehouse and logistics teams to ensure accurate order fulfilment and outstanding customer outcomes.
• From time to time, you may be required to assist the warehouse team with picking and packing customer orders.

Requirements

• Proven experience in customer service and sales, including inbound/outbound calls and upselling.
• Strong communication and relationship-building skills.
• High attention to detail with excellent organisational skills.
• Ability to prioritise and thrive in a fast-paced environment.
• Confident using Microsoft Office, CRM and ERP (SAP) systems, with a willingness to learn.

As part of Jaybro Group's recruitment process you may be required to complete an online assessment, pre-employment medical & national criminal history check will be required.

Benefits

People enjoy working at Jaybro because of the supportive, customer-first culture where teamwork, accountability and growth are genuinely valued.

• Be part of a Certified Great Place to Work® with a fun, high-performing and supportive culture
• Enjoy a competitive salary + Profit Share Scheme - share in our success
• Grow your career with ongoing training, development and real progression opportunities
• Get recognised and rewarded through our ELEVATE platform
• Support your wellbeing with Elevate Wellbeing and our Employee Assistance Program (UPRISE)

Only successful candidates will be contacted.

Jaybro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We don’t just talk, we listen. At Jaybro Group, you don’t just find supplies, you find people. Real people. We go beyond simply supplying essential products and services. We foster a culture of care and responsibility that impacts everyone we touch. We’re more than just a service provider. We’re here for you every step of the way.

Our team is committed to the transformative potential of infrastructure globally. Beyond merely connecting people, we understand its profound capacity to improve, enrich and empower communities.

We constantly strive to innovate, developing new solutions and adapting to the evolving needs of the industry.