Customer Success Representative

BUZ Software; Sydney; Híbrido; AUD 55.000 - 90.000; Jornada completa

Descripción de la vacante

BUZ Software is seeking a Customer Success Representative to support clients and maximise value from our cloud-based platform tailored for manufacturing and retail sectors in Australia & New Zealand.

You will onboard new clients, run remote training, and work with the development team to implement new features, while creating helpful resources and newsletters. A proactive, team-oriented mindset and curiosity about AI tools are highly valued.

Formación

• Excellent verbal and written communication skills.
• Proactive and resourceful in solving problems.
• Confident communicator able to present to clients.
• Positive, adaptable and a strong team player.
• Keen to build relationships with customers.

Responsabilidades

• Provide end-to-end customer support via phone, email and ticketing system.
• Onboard new clients and get their systems up and running.
• Run training sessions for client staff (mostly remote).
• Collaborate with development team to test and implement new features.
• Create customer-facing resources such as help articles, video tutorials and newsletters.
• Utilise AI tools to improve ticket triage and training content.

Conocimientos

Written communication

Verbal communication

Team player

Willingness to learn

Problem solving

Herramientas

Windows

Microsoft Excel

Microsoft Word

Power BI

Descripción del empleo

We are a cloud-based software company supporting some of the largest manufacturing and retail furnishing organisations across Australia & New Zealand. Our platform is tailored to the industry, and we pride ourselves on going the extra mile for our clients.

As a proudly Australian-owned business, we foster a collaborative and supportive team culture within a growing organisation. We also encourage continuous learning through training opportunities and upskilling initiatives.

About You

We're looking for someone who is reliable, curious, and eager to learn. Experience is not as important to us as your attitude and willingness to grow.

You might be a great fit if you are:

• Interested in developing software-related skills
• Proactive and resourceful when solving problems
• A confident communicator (written and verbal) and comfortable presenting to clients
• Positive, adaptable, and a strong team player
• Keen to build strong relationships with customers

About the Role

As a Customer Success Representative, you'll play a key role in supporting our clients and helping them get the most out of our software, from their first day on BUZ onwards.

Your day-to-day responsibilities may include:

• Providing end-to-end customer support via phone, email and our ticketing system
• Onboarding new clients: setting up their system and getting them up and running
• Running training sessions for client staff (mostly remote)
• Collaborating with the development team to test and implement new features
• Creating customer-facing resources such as help articles, video tutorials, and newsletters
• Using AI tools to work smarter - from ticket triage to creating training content
• Strong skills in Windows, Microsoft Excel, and Word
• Confidence in learning and navigating new software applications

Desired Skills (nice to have, not essential)

• Customer support, onboarding or training experience
• Experience in the window furnishing industry (or a related field)
• Knowledge of Microsoft Power BI
• Basic screen recording and video editing skills
• Curiosity about AI tools (e.g. ChatGPT, Claude, Copilot) and how they can make work easier

Why Join Us?

• Flexible, hybrid work arrangements
• Ongoing training and career development
• Be part of a supportive, collaborative team in a growing company