Senior Customer Success Officer

Arventa; Canberra; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Growth opportunities

Professional development

Work-life balance

Office near light rail

Job summary

Arventa is a growing Australian SaaS company helping organisations create safer, smarter workplaces through our workplace risk and compliance software platform. More than 3,000 Australian businesses rely on our system to manage workplace safety and risk.

Arventa is seeking a customer success professional to manage a portfolio of clients, guiding onboarding, adoption and renewals. You’ll build trusted relationships, drive value from our platform, and collaborate with internal teams to ensure

Qualifications

• 4+ years' experience in Customer Success or a similar client-facing role.
• Excellent communication and relationship-building via phone, email and online meetings.
• Proactive, customer-first approach with strong problem-solving ability.
• Able to translate complex technical concepts into simple explanations.

Responsibilities

• Manage a portfolio of customer accounts and develop trusted, long-term relationships
• Drive product adoption by helping customers maximise the value of our platform
• Conduct regular customer success reviews and develop action plans to achieve customer objectives
• Monitor customer health, identify potential risks and proactively reduce churn
• Work closely with internal teams to advocate for customer needs
• Identify opportunities for account growth, upselling and cross-selling, delivering genuine customer value
• Maintain accurate customer records, success plans and engagement activities within the CRM
• Contribute to customer education through webinars, knowledge base articles and product resources

Skills

Customer Success

Account Management

SaaS Consulting

Communication

Tools

Zoho CRM

HubSpot

Salesforce

Job description

About the role

As the primary point of contact for a portfolio of customers, you'll work closely with them throughout their journey from onboarding to ongoing success, renewals and strategic account growth. You'll become a trusted advisor to your customers, ensuring they successfully adopt our solutions, achieve their business goals, and continue to grow with us.

Key responsibilities

• Manage a portfolio of customer accounts and develop trusted, long-term relationships
• Drive product adoption by helping customers maximise the value of our platform
• Conduct regular customer success reviews and develop action plans to achieve customer objectives
• Monitor customer health, identify potential risks and proactively reduce churn
• Work closely with internal teams to advocate for customer needs
• Identify opportunities for account growth, upselling and cross-selling, delivering genuine customer value
• Maintain accurate customer records, success plans and engagement activities within the CRM
• Contribute to customer education through webinars, knowledge base articles and product resources

About you

• 4+ years' experience in Customer Success, Account Management, SaaS Consulting or a similar client‑facing role
• Excellent communication and relationship‑building skills via phone, email and online meetings
• A proactive, customer‑first approach with strong problem‑solving ability
• Able to translate complex technical concepts into simple, understandable explanations
• Excellent organisational and time management skills
• Experience using CRM platforms such as Zoho CRM, HubSpot or Salesforce
• A genuine passion for helping customers achieve outstanding outcomes
• Undergo a pre‑employment National Police Check
• Supply copies of all educational qualifications

Benefits

• Respectful and supportive environment with resources to get your work done
• Growth opportunities
• Regular professional development
• Strong emphasis on work/life balance including weekly and monthly office social activities
• Office conveniently located near the light rail

About us

Arventa is a growing Australian SaaS company helping organisations create safer, smarter workplaces through our workplace risk and compliance software platform. More than 3,000 Australian businesses rely on our system to manage workplace safety and risk.