Customer Success Representative

Adecco (Portugal); Melbourne; On-site; AUD 60,000 - 90,000; Full time

Job summary

Adecco Group in Melbourne is seeking a proactive Customer Success Representative to manage client portfolios, support onboarding, and ensure high standards of service delivery across a diverse client base. You will collaborate with internal operations, sales, and finance to drive successful outcomes.

The role emphasizes client relationship management, accurate data handling, and the ability to coordinate cross-functional activities to achieve service goals.

Qualifications

• Experience in Account Management, Customer Service, or a related client-facing role.
• Strong relationship-building and stakeholder management skills.
• Excellent communication and customer service capabilities.
• Ability to manage multiple priorities and work with internal teams.

Responsibilities

• Manage and develop relationships with existing clients, ensuring high service levels.
• Support client onboarding and implementation projects with internal stakeholders.
• Prepare quotations and coordinate new business opportunities.
• Maintain customer account structures and records in internal systems.
• Provide demonstrations and guidance on online platforms and services.
• Monitor and improve communication, reporting, and service delivery standards.

Skills

Relationship management

Customer service

Stakeholder management

Communication skills

Attention to detail

Tools

CRM software

Job description

Join a client-focused Customer success role where you will manage subscription services, support customer success initiatives, and work closely with internal stakeholders to deliver outstanding service and account implementation outcomes.

About Us

The Adecco Group is the world's leading provider of HR Solutions. We deliver recruitment and career services to organisations and individuals across the employment life-cycle. In Australia, Adecco has over 50 years industry experience making us the most qualified provider and leading supplier of casual and permanent staff.

Join a client-focused Customer success role where you will manage subscription services, support customer success initiatives, and work closely with internal stakeholders to deliver outstanding service and account implementation outcomes.

About Us

The Adecco Group is the world's leading provider of HR Solutions. We deliver recruitment and career services to organisations and individuals across the employment life-cycle. In Australia, Adecco has over 50 years industry experience making us the most qualified provider and leading supplier of casual and permanent staff.

Client Detail

Our client is a specialised service provider supporting organisations with customer account services. They are seeking a proactive and customer-focused Customer Success Representative to manage client portfolios, support account onboarding activities, and ensure a high standard of service delivery across a diverse customer base.This role works closely with internal operations, sales, and finance teams while maintaining strong relationships with customers and external suppliers. The successful candidate will play an important role in ensuring the smooth delivery of services, resolving customer enquiries, and supporting ongoing business growth.

Responsibilities

• Manage and develop relationships with existing clients, ensuring a high level of service and customer satisfaction.
• Support customer onboarding and implementation projects in collaboration with internal stakeholders.
• Prepare quotations and coordinate the implementation of new business opportunities with accuracy and attention to customer requirements.
• Maintain customer account structures and records within internal systems.
• Provide demonstrations and guidance on online customer platforms and services.
• Monitor and improve communication, reporting processes, and service delivery standards for clients.
• Handle customer enquiries, issues, and day-to-day account support requirements.
• Coordinate order processing, supplier communications, and claim resolution activities.
• Ensure agreed service levels are consistently achieved and maintained.
• Resolve customer concerns and service-related issues in a professional and timely manner.
• Work closely with finance teams regarding payment enquiries and collection activities.
• Provide support across the wider team to help achieve service and operational objectives.
• Build and maintain effective relationships with external suppliers and stakeholders.
• Maintain accurate product information and contribute to the ongoing management of product databases.

Your Profile

• Previous experience in Account Management, Customer Service, Customer Success, or a related client-facing role.
• Strong relationship-building and stakeholder management skills.
• Excellent communication and customer service capabilities.
• High level of accuracy, attention to detail, and organisational skills.
• Ability to manage multiple priorities and deliver outcomes within agreed service standards.
• Experience supporting customer onboarding, implementation, or project coordination activities is highly regarded.
• Confidence working with systems, databases, and online platforms.
• Ability to collaborate effectively across Operations, Sales, Finance, and external stakeholders.
• Applicants must have full working rights in Australia.