Senior Customer Success Officer

Arventa Pty Ltd; Canberra; On-site; AUD 90,000 - 120,000; Full time

Job summary

Arventa Pty Ltd is seeking a Customer Success professional to partner with a portfolio of customers from onboarding through renewals and growth, becoming a trusted advisor who helps clients realise business outcomes with our SaaS platform. You will drive product adoption, run regular health reviews, identify risks to reduce churn, and work with sales, product and support to unlock account expansion.

Based in Canberra, Australia, the role offers a dynamic, customer‑focussed environment with a

Qualifications

• 4+ years in Customer Success, Account Management, SaaS consulting or similar.
• Strong communication via phone, email and online meetings.
• Proactive, customer-first approach with problem-solving skills.
• Ability to explain complex technical concepts clearly.
• Excellent organisation and time-management capabilities.
• Experience using CRM platforms such as Zoho, HubSpot or Salesforce.
• Genuine passion for helping customers achieve outcomes.
• Supply copies of educational qualifications.

Responsibilities

• Manage a portfolio of customer accounts and develop long-term relationships
• Drive product adoption to maximise value of the platform
• Conduct regular customer success reviews and create action plans
• Monitor customer health, identify risks and reduce churn
• Collaborate with internal teams to advocate for customer needs
• Identify opportunities for account growth, upselling and cross-selling
• Maintain accurate records and engagement activities in the CRM
• Contribute to customer education via webinars and knowledge resources

Skills

Customer success

Account management

SaaS consulting

Communication

Problem-solving

Time management

Relationship-building

Translate technical concepts

Tools

Zoho CRM

HubSpot

Salesforce

Job description

As the primary point of contact for a portfolio of customers, you'll work closely with them throughout their journey from onboarding to ongoing success, renewals and strategic account growth. You'll become a trusted advisor to your customers, ensuring they successfully adopt our solutions, achieve their business goals, and continue to grow with us.

Key responsibilities

• Manage a portfolio of customer accounts and develop trusted, long-term relationships
• Drive product adoption by helping customers maximise the value of our platform
• Conduct regular customer success reviews and develop action plans to achieve customer objectives
• Monitor customer health, identify potential risks and proactively reduce churn
• Work closely with internal teams to advocate for customer needs
• Identify opportunities for account growth, upselling and cross-selling, delivering genuine customer value
• Maintain accurate customer records, success plans and engagement activities within the CRM
• Contribute to customer education through webinars, knowledge base articles and product resources

About you

• 4+ years' experience in Customer Success, Account Management, SaaS Consulting or a similar client-facing role
• Excellent communication and relationship-building skills via phone, email and online meetings
• A proactive, customer-first approach with strong problem-solving ability
• Able to translate complex technical concepts into simple, understandable explanations
• Excellent organisational and time management skills
• Experience using CRM platforms such as Zoho CRM, HubSpot or Salesforce
• A genuine passion for helping customers achieve outstanding outcomes
• Supply copies of all educational qualifications
• Respectful and supportive environment with resources to get your work done

Growth opportunities

• Strong emphasis on work/life balance including weekly and monthly office social activities
• Office conveniently located near the light rail

About us

Arventa is a growing Australian SaaS company helping organisations create safer, smarter workplaces through our workplace risk and compliance software platform. More than 3,000 Australian businesses rely on our system to manage workplace safety and risk.