Customer Care Consultants

BizCover Pty; Brisbane; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Team culture

Recognition awards

Dress code: business casual

Incentive program

Benefits package

Career progression

Job summary

BizCover Pty is seeking a Customer Care Specialist to join our online business insurance platform. You will respond to inquiries via email, phone, and chat, understand client needs, and provide tailored advice while troubleshooting technical issues.

You will maintain records and suggest process improvements to enhance the customer experience. The ideal candidate has strong communication, problem-solving skills, and a passion for helping customers.

Qualifications

• 2+ years in customer service or support (desirable).
• Excellent verbal and written communication skills.
• Ability to quickly learn new technology platforms and software.
• Strong problem-solving and attention to detail.
• Ability to work collaboratively in a team environment.
• Strong time-management and ability to work independently.
• Experience working for an online business is preferred.

Responsibilities

• Respond to customer inquiries via email, phone, and chat.
• Work closely with customers to understand their needs and provide tailored advice.
• Troubleshoot technical issues to help customers make the most of our platform.
• Keep up-to-date with insurance industry knowledge to provide the best possible recommendations.
• Maintain accurate records of customer interactions and provide feedback to management.
• Identify areas for improvement in our processes and suggest creative solutions.
• Follow up with customers to ensure their issues have been resolved.

Skills

Customer service experience

Communication skills

Technical aptitude

Problem-solving

Team collaboration

Time management

Self-management

Online business experience

Job description

BizCover who? You haven't heard of us? We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process. Not to toot our own horn but we have been recognised in Deloitte's fast 50 companies as one of the fastest growing technology companies and Westpac's top 20 businesses of tomorrow - #killingit

So what?

We are looking for a Customer Care Specialist to join our team. As a Customer Care Consultant at BizCover, you will be part of an online business insurance service that simplifies comparing and buying business insurance from leading insurers. Our founders were passionate about providing small businesses with fair insurance coverage, breaking down barriers to obtaining the right insurance in an industry dominated by big players. As a Customer Care Consultant, you will be responsible for ensuring every customer has an exceptional experience when dealing with the company. You'll work closely with customers, acting as their point of contact, providing product support, and addressing any concerns that may arise. The ideal candidate will have excellent communication and problem-solving skills, a passion for technology, and a desire to help customers.

Responsibilities

• Respond to customer inquiries via email, phone, and chat.
• Work closely with customers to understand their needs and provide tailored advice.
• Troubleshoot technical issues to help customers make the most of our platform.
• Keep up-to-date with insurance industry knowledge to provide the best possible recommendations.
• Maintain accurate records of customer interactions and provide feedback to management.
• Identify areas for improvement in our processes and suggest creative solutions.
• Follow up with customers to ensure their issues have been resolved.

• 2+ years of experience in a customer service or support role is desirable
• Excellent communication skills, both verbal and written.
• Ability to quickly learn new technology platforms and software.
• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment.
• Strong time-management skills and ability to work independently.
• Experience working for an online business is preferred.

• Work fully remotely from Queensland or work 3 days a week from home if you are Sydney based.
• Exciting and rewarding team culture
• Quarterly recognition awards
• Business Casual dress code
• Rewarding Employee Incentive Program
• Employee benefits package
• Growing company with progression opportunities

What Kind of Person Works Well in our Company

Diversity of employees makes for a creative and fun workplace. BizCover is a melting pot of cultures and personalities, but to constantly strive to be the best we can, we look for people who are –

Customer Fanatics - noun: a person who delivers a first class customer experience every time

Drumbeaters - noun: a person who enthusiastically celebrates and supports their team mates and the business

Finishers - noun: a person you can trust to get it done

Advancer - noun: a person who always wants do better