Retail Console Operator - Dynamic Customer Experience

Otr; Horsham; Remote; AUD 28,000 - 41,000; Part time

Job summary

Brightside Collective is seeking a Client Experience & Program Coordinator for a flexible remote role in Australia. The position emphasizes organisation, clear communication, autonomy, and adherence to established systems. You will contribute to an online program environment with onboarding and ongoing professional development.

The role suits someone with administration, customer service, or coordination experience and a desire for long-term growth within a supportive framework.

Qualifications

• Experience in administration, customer-facing roles, or coordination is highly regarded.
• Strong communication skills and ability to work autonomously within a structured framework.

Responsibilities

• Support communication and coordination within a structured online program environment.
• Manage communication and follow-up using established processes.
• Follow guided systems and workflows to maintain records.
• Use simple digital tools to stay organised and consistent.
• Participate in ongoing learning and professional development.

Skills

Organisation

Communication

Autonomy

Structured processes

Website chat tools

Tools

Website chat system

Job description

Client Experience & Program Coordination (Flexible Remote Role)

This flexible, remote-based role is suited to individuals who value organisation, communication, and the ability to work autonomously within a structured environment.

You may already have valuable professional and life experience behind you and be looking for a role that offers greater flexibility, ongoing growth, and meaningful involvement aligned with your current lifestyle and goals.

This role is best suited to individuals who bring previous professional, administrative, customer-facing, business, or coordination experience and who are confident managing responsibilities within established systems and processes.

The role operates within an established framework supported by onboarding, guided systems, and ongoing professional development.

About Brightside Collective

At Brightside Collective, we value flexibility, continuous learning, professional growth, and creating positive outcomes through consistent action.

We believe experience matters. Many successful individuals bring strong communication skills, practical life experience, and a willingness to learn and contribute within a supportive and structured framework.

Our culture encourages personal responsibility, consistency, and a positive approach to learning new skills while working towards meaningful goals.

Key Responsibilities

• Supporting communication and coordination activities within a structured online program environment
• Managing communication and follow-up activities using established processes
• Following guided systems and step-by-step workflows
• Maintaining accurate records and organised communication activities
• Using simple digital tools to stay organised and consistent
• Participating in ongoing learning and professional development opportunities

Who This Role Suits

• Administration
• Customer Service
• Client Support
• Team Coordination
• Operations Support
• Business Ownership or Management
• Education or Training Environments

You may likely enjoy this role if:

• You value flexibility while appreciating structure and clear direction
• You are self-motivated and comfortable working autonomously
• You communicate confidently and professionally
• You are organised and able to manage your own schedule effectively
• You are comfortable using online communication tools
• You enjoy learning, growing, and applying new skills in a practical environment
• You appreciate working within established systems and processes

Additional Information

• Applicants must currently reside in Australia or New Zealand
• Flexible scheduling within a structured framework
• Approximate commitment of 10-15 hours per week
• Results-oriented compensation structure
• Ongoing onboarding, training, and professional support

Important to Note

• This role operates within a flexible, autonomous working structure
• The position follows established systems, processes, and support frameworks
• Previous professional, business, administrative, customer service, or coordination experience is highly regarded
• We are seeking applicants interested in a long-term professional pathway
• Success in this role is supported by consistency, communication, and a willingness to learn

We have a need for someone who has experience supporting using the website chat system on their website. Most of the inquiries are from prospects who have come to the site as a result of marketing and advertising activities.

You need to have very good computer and typing skills and understand the value of research to discover as much information as possible about the business you're working for so you know where to refer website visitors for the information they want.

There may be times when you have multiple chat windows open so you need to be able to multi-task and good customer service skills to ensure that every person is looked after politely and professionally.

More Details

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Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? We would love for you to become a respected member of our team! As a valued customer service representative, you will be the first line of communication for our customers and will become the trusted face of our company. Earn monetary rewards and prizes as you help drive yourself and your team to successfully meet monthly, quarterly and annual sales goals. Experience the excitement of fostering team unity as you work closely with management and fellow team members to nurture trust and build rapport with our customers.

Job Responsibilities

• Interact with customers by answering phone calls promptly, responding to emails within 24 hours and meeting with customers in person as needed.
• Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business.
• Perform basic billing duties, including completing customer transactions over the phone, issuing refunds as needed, researching past billing discrepancies and taking care of product exchanges.
• Provide customers with status reports on shipments, and help to package and ship products as needed.
• Update customer databases, including contact details, past complaints and resolutions, billing information, and auto-shipment enrolment.
• Meet weekly, monthly and annual goals for call volume, customer satisfaction, sales and rapid response times.
• Analyse and set personal and departmental performance goals designed to improve customer satisfaction. Assist management in coming up with attractive incentives and rewards for superior performance.
• Participate in weekly interdepartmental meetings and prepare to report on any customer issues that came up during the week