Customer Success Partner — Grow Accounts & Partnerships

Metcash; Australia; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Extra Leave

Career Growth

Parental Leave

Inclusive Culture

Neutral Pay Gap

Mental Health

Flexibility

Job summary

Metcash is Australia’s leading wholesale distribution company, with $19.6 billion in sales and a proud spot in the ASX Top 125. We empower independent, family-owned businesses to shape vibrant communities with merchandising, operational and marketing support.

Join the Primary Freight team and build trusted partnerships, resolve issues with operations, and uncover growth opportunities while enjoying flexible work options and an inclusive culture that places people first.

Qualifications

• 3+ years in customer success or account management within FMCG, retail or supply chain.
• Strong relationship-building and customer retention track record.
• Commercial acumen with growth opportunity awareness.
• Strong problem-solving, communication and stakeholder engagement skills.
• Understanding of Australian logistics landscape and a customer-first mindset.

Responsibilities

• Build lasting customer partnerships and create experiences that keep customers coming back.
• Proactively resolve issues, work with operations teams and turn challenges into positive outcomes.
• Identify opportunities to grow existing accounts and deliver value for both customers and Metcash.
• Lead customer reviews, monitor account performance and drive continuous improvement.
• Be the trusted partner by collaborating with customers and internal teams to deliver on commitments.

Skills

Customer success

Account management

Relationship building

Commercial acumen

Problem-solving / communication

Stakeholder engagement

Australian logistics knowledge

Job description

Metcash is Australia’s leading wholesale distribution company, with $19.6 billion in sales and a proud spot in the ASX Top 125. We empower independent, family-owned businesses to shape vibrant communities with merchandising, operational and marketing support.

Join the Primary Freight team and build trusted partnerships, resolve issues with operations, and uncover growth opportunities while enjoying flexible work options and an inclusive culture that places people first.