Customer Success & Office Admin Specialist

Workshop Software Pty Ltd; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Workshop Software Pty Ltd, Warriewood NSW, is seeking a Customer Success & Administration Officer to be the friendly voice of the company and keep the Warriewood office running. You will handle customer calls, billing, and support enquiries, capturing issues for Level 1 and 2 teams to investigate.

You will also support office administration and assist department managers with scheduling, data entry and travel arrangements, while helping maintain a smooth, responsive customer experience.

Qualifications

• 2+ years in a customer service, customer success, support or administration role.
• Exceptional attention to detail and a proven record of accurate, thorough documentation.
• Confident on the phone, with excellent written and verbal communication skills.
• Experience handling billing enquiries, processing refunds or working with financial transactions.

Responsibilities

• Be the first point of contact for customers by phone, email and chat.
• Handle billing enquiries and general support enquiries through to resolution.
• Direct calls to relevant teams with a clear summary so the customer does not repeat themselves.
• Document customer interactions and feedback to improve products and services.
• Open and manage Warriewood office tasks and support department managers with admin.
• Assist CEO with scheduling, travel arrangements and onboarding.

Skills

Customer service

Attention to detail

Communication skills

Billing knowledge

Documenting & reporting

Time management

Team player

Office administration

Problem solving

Tools

Xero

HubSpot

Jira

Monday

Zendesk

MS Office

Google Workspace

Job description

Workshop Software Pty Ltd, Warriewood NSW, is seeking a Customer Success & Administration Officer to be the friendly voice of the company and keep the Warriewood office running. You will handle customer calls, billing, and support enquiries, capturing issues for Level 1 and 2 teams to investigate.

You will also support office administration and assist department managers with scheduling, data entry and travel arrangements, while helping maintain a smooth, responsive customer experience.