Customer Success & Admin Specialist

Integrated Sciences

Willoughby City Council

On-site

AUD 50,000 - 70,000

Full time

48 hours ago

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Job summary

Integrated Sciences is seeking a Customer Service & Administration professional to join our Customer Service & Operations team in New South Wales. You will support customers, our Sales team and the wider business, handling enquiries, data maintenance and accounts receivable tasks.

The role requires at least 2 years in admin or customer service, strong attention to detail, and comfort with CRM/ERP systems. Experience with Salesforce or Greentree is a bonus; Australian working rights are assumed.

Qualifications

Minimum 2 years in administration, customer service, sales support or a similar role.
Strong attention to detail and accuracy in data handling.
Ability to manage multiple priorities and stay organised.
Experience with CRM, ERP or accounting systems; Salesforce or Greentree a plus.

Responsibilities

Prepare and process customer quotations in collaboration with Sales and Technical teams.
Respond to customer enquiries by phone and email and coordinate with internal teams.
Support order and product-related administration as required.
Assist with accounts receivable administration, including invoice queries and follow-up on outstanding accounts.
Maintain accurate customer/product/pricing data in business systems.
Provide day-to-day administrative support to the Customer Service & Operations team.
Work with Sales, Purchasing, Warehouse, Finance and Service to resolve issues.
Maintain records and support the quality system, reporting non-conformances when needed.
Suggest improvements to processes and contribute to continuous improvement.